Tracy Taylor
Indianapolis,IN
Summary
Experienced with HR administrative tasks, ensuring seamless coordination and support within HR department. Utilizes effective organizational skills and attention to detail to manage employee records and assist in recruitment processes. Track record of fostering positive employee relations and maintaining compliance with HR policies.
Overview
9
9
years of professional experience
Work History
HR Administrative Assistant
DMC Insurance
Fishers, IN
08.2024 - 03.2026
- Managed daily office operations, ensuring efficient workflow and organization.
- Maintained employee data and kept employee records updated.
- Assisted in scheduling appointments and coordinating meetings for team members.
- Assisted in onboarding new employees by coordinating training sessions and materials.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained accurate records of client interactions and insurance policies using CRM software.
- Prepared and distributed internal communications, enhancing team collaboration.
- Maintained inventory of office supplies and placed orders.
Order Management Specialist
Nanosonics
Fishers, IN
10.2021 - 08.2024
- Processed and tracked customer orders using ERP systems to ensure timely fulfillment.
- Updated order status and communicated changes to customers, enhancing satisfaction and transparency.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Expedited the order fulfillment process by coordinating effectively with shipping departments and carriers.
- Sent emails to communicate order status and informed customers of back-orders or shipping delays.
- Coordinated order modifications and cancellations, maintaining accurate records in CRM software.
- Analyzed order patterns to identify areas for process optimization and efficiency gains.
Patient Access Representative
Ascension Urgent Care
Indianapolis, IN
09.2020 - 09.2021
- Coordinated patient check-ins and registration processes to enhance operational efficiency.
- Verified insurance information and collected co-payments to streamline billing procedures.
- Managed appointment scheduling, optimizing patient flow and reducing wait times.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
- Collected and processed patient demographic information to maintain accurate records.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Enhanced patient experience, ensuring welcoming environment from first point of contact.
Collections Account Manager
Premiere Credit, LLC
Indianapolis, IN
06.2017 - 03.2020
- Communicated with clients to negotiate payment arrangements and address concerns effectively.
- Documented all interactions with clients in the CRM system for tracking purposes.
- Utilized CRM software to track account statuses and manage client communications daily.
- Negotiated settlements with customers facing financial hardship to maintain goodwill while recovering outstanding debt.
- Increased recovery rates by conducting thorough investigations into debtor circumstances and tailoring collection approaches accordingly.
- Provided excellent customer service while resolving disputes, addressing concerns, and finding win-win solutions for both parties involved.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
Education
High School Diploma -
Lawrence North
Indianapolis, INSkills
- Onboarding assistance
- Office administration
- Payroll administration
- Data entry proficiency
- Meeting planning
- Document preparation
- New hire orientation
- Maintaining files
- Administrative skills
Timeline
HR Administrative Assistant
DMC Insurance
08.2024 - 03.2026
Order Management Specialist
Nanosonics
10.2021 - 08.2024
Patient Access Representative
Ascension Urgent Care
09.2020 - 09.2021
Collections Account Manager
Premiere Credit, LLC
06.2017 - 03.2020
High School Diploma -
Lawrence North