Tracy Thomas
Grantsville,UT
Summary
Proven Veterinary Technician/Office Manager at Countryside Animal Clinic, adept in inventory control and fostering positive work environments. Excelled in financial management, reducing costs through effective vendor negotiations. Demonstrated strong work ethic and professional etiquette, enhancing client satisfaction and operational efficiency. Achieved streamlined workflows, significantly improving clinic productivity.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
30
30
years of professional experience
Work History
Veterinary Technician/Office Manager
Countryside Animal Clinic
04.1997 - 02.2025
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Performed dental cleanings and extractions under the supervision of a veterinarian, promoting improved oral health for patients.
- Managed scheduling and appointments, optimizing clinic operations and veterinarian time.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
Accounts Payable Clerk
Laidlaw
05.1995 - 04.1997
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Managed electronic payment systems to streamline payment processes and reduce errors.
- Conducted thorough account audits, identifying discrepancies and resolving issues promptly to maintain accurate financial records.
- Matched invoices to purchase orders for proper documentation and to facilitate payment.
- Maintained payroll information by calculating, collecting, and entering data.
- Prepared project budgets, forecasting and inventory and material pricing points.
Education
Associate of Science - Accounting
Weber State University
Ogden, UT05-1995
Skills
- Inventory control
- Professional and courteous
- Schedule management
- Financial management
- Effective multitasking
- Strong work ethic
- Professional telephone etiquette
Timeline
Veterinary Technician/Office Manager
Countryside Animal Clinic
04.1997 - 02.2025
Accounts Payable Clerk
Laidlaw
05.1995 - 04.1997
Associate of Science - Accounting
Weber State University
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