Steven Walker
Manhattan,KS
Summary
Motivational leader and organizational problem-solver with strong supervisory, team building, and customer service skills. Proven ability to quickly drive positive change and company success. Expertise in training, monitoring, and morale-building to maximize employee engagement and performance. Skilled in problem-solving, performance optimization, and project management.
Overview
7
7
years of professional experience
Work History
Pratice Manager
Countryside Animal Hospital
Wilson, North Carolina
01.2021 - Current
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Ensured compliance with regulatory requirements and industry standards.
- Established processes to ensure efficient workflow throughout the organization.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Analyzed market trends and competitor activity to inform business strategy.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Delegated work to staff, setting priorities and goals.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Supervised staff performing daily activities.
Veterinary Assistant
Countryside Animal Hospital
Wilson, NC
01.2018 - Current
- Assisted veterinarians in examining animals.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Obtained information and history from clients to maintain medical charts.
- Released patients to owners with care directions from veterinary staff.
- Communicated with veterinarians and staff members to maintain patient flow.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
Surgical Assistant
Countryside Animal Hospital
Wilson, NC
01.2018 - Current
- Assisted surgeons in variety of minor and major surgical procedures.
- Performed pre-operative and post-operative examinations to check patients' vitals and health status.
- Exhibited confidence to work extremely well under pressure and with variety of physicians of different temperaments.
- Demonstrated appropriate techniques to assist surgeons with closure of incisions.
- Communicated with patients after surgery to assess recovery and mitigate complications.
- Educated patients on diagnoses, treatment plans and post-operative care by providing instructions on medication self-administration and home care.
- Sanitized and maintained surgical instruments and equipment to minimize infection risks.
- Managed and maintained surgical suites by sterilizing and organizing equipment.
Animal Shelter Volunteer
Purrfect Hearts Cat Rescue
Wilson, NC
09.2017 - 09.2021
- Maintained animal shelter by cleaning and disinfecting kennels, cages and equipment, washing dishes and laundry, taking out garbage and performing custodial duties.
- Promoted safe animal handling practices, offering care and enrichment to shelter animals.
- Performed daily feeding and watering and cleaned animal enclosures for rescued animals.
- Observed shelter animals for unusual symptoms indicative of medical or behavioral problems, reporting issues to shelter manager.
- Maintained daily care logs for sheltered animals.
Data Entry Specialist
Kurtz Chiropractic
Wilson, NC
01.2019 - 08.2019
- Assisted integration of internal and external data tools and products, maintaining stability and performance across systems.
- Scanned and stored files and records electronically to reduce paper files and secure data.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Transferred data from hard copies to digital databases, organizing information in new formats.
- Reviewed and updated account information in company computer system.
- Remained focused for lengthy periods to accurately perform work with adequate speed.
Education
Bachelor of Science - Cell And Molecular Biology
Kansas State University
Manhattan, KS05-2027
Master of Science - Cellular And Molecular Biology
Kansas State University
Manhattan, KS05-2027
Bachelor of Arts - Psychology
East Carolina University
Greenville, NC05.2023
Skills
- Managing files and records
- Equipment Testing and Calibration
- Research and Documentation
- Safety Protocols
- Pre-Anesthetic Preparation
- Specimen Collection
- Supply Ordering and Restocking
- Post-surgical Monitoring
- Client Education
- Recordkeeping
- Conducting Surveys
- Data Collection and Analysis
- Research Paper Writing
- Verbal and Written Communication
- Quantitative and Qualitative Analysis
- Microsoft Office
- Project Planning
- Self-Motivated
- Proofreading and Editing
- Specimen Preparation
- Workflow Coordination
- Animal Dissection
- Research and documentation
- Cell Culture Harvesting
- Cell culture and characterization
- Operations Management
- Policy Implementation
- Staff Development
- Product Management
- Business Planning
- Verbal and written communication
- Team Leadership
- Mass spectrometry
- Workflow efficiency
- New Hire Training
Languages
English
Native/ Bilingual
Spanish
Full Professional
Sign Language
Limited
French
Elementary
Timeline
Pratice Manager
Countryside Animal Hospital
01.2021 - Current
Data Entry Specialist
Kurtz Chiropractic
01.2019 - 08.2019
Veterinary Assistant
Countryside Animal Hospital
01.2018 - Current
Surgical Assistant
Countryside Animal Hospital
01.2018 - Current
Animal Shelter Volunteer
Purrfect Hearts Cat Rescue
09.2017 - 09.2021
Bachelor of Arts - Psychology
East Carolina University
Bachelor of Science - Cell And Molecular Biology
Kansas State University
Master of Science - Cellular And Molecular Biology
Kansas State University
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