Ryan Brown
Essilor Luxottica/ Dalton Family Eyecare
Dahlonega,Georgia
21
years of professional experience
Motivational leader and organizational problem solver with advanced supervisory, team building and customer service skills. Experienced at stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring, and morale-building techniques to maximize employee engagement and performance.
Work History
Pratice Manager
5 Months- Streamlined daily operations to enhance patient flow and improve overall efficiency.
- Implemented staff training programs to elevate service quality and employee performance.
- Managed financial aspects, including budgeting and payroll, ensuring fiscal responsibility.
- Developed strategic marketing initiatives to increase patient engagement and community outreach.
- Controls profits and expenses for the store, through operational functions, sales and medical/vision insurance claim accuracy, labor, supply ordering, etc
- Demonstrates deep understanding of eyecare business and patient care and has the capability to transfer knowledge to superior patient experiences and business results
- Follows workforce management guidelines to optimally staff all practice hours of operation
- Maintains inventory accuracy through proper inventory management procedures
- Drives change management activities in the practice to include adoption of new technology, processes, and continued improvement
Store Manager
8 Years 10 Months- Created effective business plans to focus strategic decisions on long term objectives.
- Structured HR consulting services to support clients during organizational developments and changes.
- Uses excellent verbal skills to engage customers in conversation and effectively determine needs and expections.
- Member of the Oakley Captain Programs 5 years
- Traveled to other stores to train staff, remerchandise store, and to hire new staff.
- Developed strategies to maximize sales and overall store profitability.
Assistant Manager
2 Years 2 Months- Hardworking retail management professional versed in all aspects of running a high-end store, including opening and closing procedures, merchandising, and selling
- A Determined Manager with strong interpersonal skills and extensive retail and sales experience., Directed and supervised employees engaged in sales, inventory management, and reconciling cash receipts
- Completed weekly schedules according to payroll policies
- Trained staff to deliver outstanding customer service
- Designed displays to make store experience interactive and engaging
- Aided in opening a new store location and assisted in recruiting and training new staff.
Associate Manager, Retail
10 Years- Store Operation: ordering supplies, store maintenance, staff scheduling, auditing store, and training new hires on the pos systems
- Visual Merchandising: following/designing displays to make the store experience engaging and interactive
- Selecting merchandise for high volume areas based on the top styles and inventory levels
- Lead walk through with SM/DM/RM after completing floor sets
- Took part in the launch of the new men collection
- Sales and Service: Hold weekly/monthly touch bases meetings with the sales and support staff to discuss achievements/opportunities
- Train new team members in customer service and selling
- Maintained clienteling
Lead Associate/Sales Supervisor
2 Years- Overseen the sales floor such as merchandising, sales results, and overall customer service.
- Maintained accurate records of inventory levels using POS system
- Assisted management in developing short term plans for achieving long term objectives related to growth strategies.
Education
Associates Degree - Computer Information Systems
Associates Degree in Computer Programing (Java, JavaSCript, and C )
Skills
Exceptional leader
Recruiting and interviewing
Team Development (Internal Promotions)
Customer service oriented
Results Driven
Team Inspiring
Inventory control procedures
Loss prevention comprehension
Store operations
Merchandising
Shipment Processing
Employee Scheduling
Staff management
Workflow management
Accomplishments
- Developed and implemented new loss prevention methods which resulted in a 20% reduction in shrinkage rates
Timeline
Pratice Manager
Essilor Luxottica/ Dalton Family Eyecare
03.2026 - CurrentRead More
Store Manager
Oakley
05.2017 - 03.2026Read More
Assistant Manager
Oakley
03.2015 - 05.2017Read More
Associate Manager, Retail
Coach
05.2005 - 05.2015Read More
Lead Associate/Sales Supervisor
Tommy Hilfiger
05.2005 - 05.2007Read More
Lanier Technical College
Associates Degree from Computer Information Systems
Read More