LUKE PFAENDLER
Wilsonville,OR.
Summary
I'm a motivated manager who works great under pressure and makes quick sound decisions. I’m an exceptional team leader with an outstanding work ethic who enjoys collaboration. I'm equipped with excellent communication and people skills on all levels of organizational leadership. Im a results driven manger focused on increasing profits, reducing costs, inventory management and transforming customer service standards. I am an accomplished Store Manager with 20 years of managerial experience in a fast paced retail environment. Areas of expertise include sales culture, interpersonal skills, developing and teaching people and process along with strong P&L management experience.
Overview
22
22
years of professional experience
Work History
Store Manager
The Home Depot
Mall 205
09.2022 - Current
- Built a foundation of routines and associate culture in a historically low performing store
- Improved associate environment and culture along with improving profit and store operations and conditions currently making sales plan #1 store in district and improved associate commitment by 18%, only 5 stores in company to have a double digit commitment growth
- Assigned employees to specific duties to best meet the needs of the store
- Reordered inventory when it dropped below predetermined levels
- Instructed staff on appropriately handling difficult and complicated sales
- Hired, trained and evaluated personnel in sales and marketing
- Scheduled and led weekly store meetings for all employees
- Increased profits through effective sales training and troubleshooting profit loss areas
- Completed profit and loss performance reports
- Trained and developed new associates on POS system and key sales tactics
- Generated repeat business through exceptional customer service
- Conducted store inventories once per quarter.
- Communicated store policy violations to the leadership team in a timely manner
- Consulted with customers on the latest styles and trends
- Opened and closed the store
- Improved shrink percentage by improving processes cut shrink in half saving the store $6 million in loss from previous years.
Store Manager
The Home Depot
Oregon City, OR
06.2021 - 09.2022
- I was able to grow and support the highest volume store in the region at over $140 million in sales while improving standards and associate engagement
- Assigned employees to specific duties to best meet the needs of the store
- Reordered inventory when it dropped below predetermined levels
- Instructed staff on appropriately handling difficult and complicated sales
- Hired, trained and evaluated personnel in sales and marketing
- Scheduled and led weekly store meetings for all employees
- Increased profits through effective sales training and troubleshooting profit loss areas
- Completed profit and loss performance reports
- Trained and developed new associates on POS system and key sales tactics
- Generated repeat business through exceptional customer service
- Conducted store inventories once per quarter.
- Communicated store policy violations to the leadership team in a timely manner
- Consulted with customers on the latest styles and trends
- Opened and closed the store
Store Manager
The Home Depot
Tigard, OR
06.2020 - 06.2021
- I was able to turn the store standards and morale around during the middle of the pandemic alll while adjusting daily to current political trends
- I was able to post the highest VOA 4002 has had along with taking the store from last to 3rd on the score card in sales plan by developing a solid operational and specialty culture in the community
- Assigned employees to specific duties to best meet the needs of the store
- Reordered inventory when it dropped below predetermined levels
- Instructed staff on appropriately handling difficult and complicated sales
- Hired, trained and evaluated personnel in sales and marketing
- Scheduled and led weekly store meetings for all employees
- Increased profits through effective sales training and troubleshooting profit loss areas
- Completed profit and loss performance reports
- Trained and developed new associates on POS system and key sales tactics
- Generated repeat business through exceptional customer service
- Conducted store inventories once per quarter.
- Communicated store policy violations to the leadership team in a timely manner
- Consulted with customers on the latest styles and trends
- Opened and closed the store
Store Manager
The Home Depot
Camas, WA
10.2018 - 06.2020
- I achieved an 87 VOA in my first years an SM along with creating an solid operational process taking the store to the top spot in the region with operational metrics
- Assigned employees to specific duties to best meet the needs of the store
- Reordered inventory when it dropped below predetermined levels
- Instructed staff on appropriately handling difficult and complicated sales
- Hired, trained and evaluated personnel in sales and marketing
- Scheduled and led weekly store meetings for all employees
- Increased profits through effective sales training and troubleshooting profit loss areas
- Completed profit and loss performance reports
- Trained and developed new associates on POS system and key sales tactics
- Generated repeat business through exceptional customer service
- Conducted store inventories once per quarter.
- Communicated store policy violations to the leadership team in a timely manner
- Consulted with customers on the latest styles and trends
- Opened and closed the store
Store Operations Manager
The Home Depot
Sherwood, OR
08.2015 - 08.2018
- Assigned employees to specific duties to best meet the needs of the store
- Reordered inventory when it dropped below predetermined levels
- Instructed staff on appropriately handling difficult and complicated sales
- Hired, trained and evaluated personnel in sales and marketing
- Scheduled and led weekly store meetings for all employees
- Increased profits through effective sales training and troubleshooting profit loss areas
- Completed profit and loss performance reports
- Trained and developed new associates on POS system and key sales tactics
- Generated repeat business through exceptional customer service
- Conducted store inventories once per quarter.
- Communicated store policy violations to the leadership team in a timely manner
- Consulted with customers on the latest styles and trends
- Opened and closed the store, which included counting cash drawers and making bank deposits
- Unloaded trucks, stocked shelves and carried merchandise out on the
Multi-unit Asset Protection Manager
The Home Depot
Tigard, OR
06.2013 - 08.2015
- Floor for customers
- Maintained friendly and professional customer interactions
- Delegated work to employees based on shift requirements, individual strengths and unique training
- Managed AP for The Home Depot - District #274 Portland & E
- Washington
- Interviewed job candidates and made staffing decisions
- Counted cash drawers and made bank deposits
- Focused on district theft and safety trends
- Reordered inventory when it dropped below predetermined levels
- Assigned employees to specific duties to best meet the needs of the store
- Instructed staff on appropriately handling difficult and complicated sales
- Hired, trained and evaluated personnel in sales and marketing
- Planned budgets and authorized payments and merchandize returns
- Scheduled and led weekly store meetings for all employees
- Increased profits through effective sales training and troubleshooting profit loss areas
- Completed profit and loss performance reports
- Trained and developed new associates on POS system and key sales tactics
- Customer Service Outstanding Communication Skills Store Operations
- Oversaw all daily operations of 11 store locations
- Managed Merchandising for The Home Depot - District #274 Portland & E
- Washington
- Answered customer questions regarding store merchandize, department information and pricing
- Organized store merchandize racks by size, style and color
- Led merchandize selection, pricing, planning and marketing
- Ran markdown reports, managed store replenishment and analyzed buying reports
- Created visual marketing and styled window displays
- Established strong vendor relationships to maintain and support the business
- Organized on-site training to educate management and sales staff on benefits and care of product lines
- Educated employees on new merchandize during seasonal workshops
- Answered customer questions regarding store merchandize, department information and pricing
- Organized store merchandize racks by size, style and color
- Led merchandize selection, pricing, planning and marketing
- Ran markdown reports, managed store replenishment and analyzed buying reports
- Monitored and analyzed sales records and consumer purchasing trends
- Set and recommended mark-up rates, mark-down rates and selling prices for merchandize
- Established strong vendor relationships to maintain and support the business
- Organized on-site training to educate management and sales staff on
Multi- Unit Merchandising Team Supervisor
The Home Depot
Tigard, OR
11.2006 - 06.2013
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assistant Store Manager/Store Manager
Lowes
06.2002 - 10.2006
Education
High School Diploma -
The University of Oregon, Tualatin High School
Eugene, OR2002
1999
Skills
- Customer Service techniques wOutstanding Communication Skills and Security personnel training
- Store Operations Investigations expert
- Excellent Leadership Skills Skilled public speaker Conflict Resolution Skills Audit compliance
- Customer Inquiries Group Manager
- Professional Customer Interactions
- Executive Team Leader
- Company Demands
- Inventory Control
- Weekly Schedules
- Team Sale Meetings
- Exceptional leader
- Flexible schedule
- Outstanding communication skills Team-oriented
- Excellent multi-tasker Organized Resolution-oriented Positive outlook Detail-oriented
- Operations Management
- Talent Recruitment
- Payroll Management
- Personnel Development
- Employee Training
- Store Merchandising
- Retail Inventory Management
- Customer Service Management
- Hourly Shift Management
- Project Management
- Competitor Monitoring
- Promotional Planning
- Team Development
- Partnership Building
- Risk Management
- Loss Prevention
- Problem-Solving
- Flexible Schedule
- Staff Supervision
- Staff Management
- Friendly and Positive
- Relationship Building and Management
- Employee Terminations
- Leading Staff Meetings
- Program Administration
- Store Opening and Closing
- Maximizing Profitability
- Pricing Strategies
- Accurate Money Handling
Accomplishments
- Activities and Honors benefits and care of product lines
- Interviewed job candidates and made staffing decisions
- Recently Graduated from Home Depot store manager training with top scores
- Recognized at all levels of regional leadership for sales and operational numbers.
Timeline
Store Manager
The Home Depot
09.2022 - Current
Store Manager
The Home Depot
06.2021 - 09.2022
Store Manager
The Home Depot
06.2020 - 06.2021
Store Manager
The Home Depot
10.2018 - 06.2020
Store Operations Manager
The Home Depot
08.2015 - 08.2018
Multi-unit Asset Protection Manager
The Home Depot
06.2013 - 08.2015
Multi- Unit Merchandising Team Supervisor
The Home Depot
11.2006 - 06.2013
Assistant Store Manager/Store Manager
Lowes
06.2002 - 10.2006
High School Diploma -
The University of Oregon, Tualatin High School