Tracy Thoraldson
Minneapolis,MN
Summary
Dynamic Transportation Manager with a proven track record at East Side Neighborhood Services, excelling in route planning and team leadership. Enhanced operational efficiency through optimized routing, while fostering strong client relationships. Adept at problem-solving and training, resulting in improved productivity and service quality within the transportation department.
Transportation Manager with 12 years of experience overseeing teams of drivers to meet efficiency and performance targets. Strong understanding of effective routing and transportation cost-saving measures. Deep knowledge of STS and DOT compliance requirements. Highly organized with strong attention to detail and accuracy with commitment to customer service and meeting deadlines. Driven leader to motivate and develop employees.
Overview
12
12
years of professional experience
Work History
Director of Transportation Services
East Side Neighborhood Services
03.2023 - Current
- Hired and promoted 22 personnel within transportation department to maintain adequate coverage
- Coordinated with principals to achieve a high level of service for clients.
- Evaluated vendor contracts to ensure optimal pricing and service levels were maintained consistently.
- Created and managed budget for transportation department to cover expenses related to equipment, maintenance, personnel and vehicles.
- Established effective training programs for new hires, resulting in increased productivity within the department.
- Managed a diverse team of drivers, dispatchers, and support staff to efficiently achieve departmental goals.
- Conducted regular performance evaluations, providing constructive feedback to improve employee performance in their roles.
- Optimized fleet management by regularly reviewing vehicle maintenance schedules and implementing cost-effective solutions when necessary.
- Developed and maintained strong relationships with key stakeholders, ensuring smooth coordination of transportation activities.
- Planned, scheduled, and assigned 10 driver routes and workloads.
- Developed and implemented initial and refresher safety training programs for department employees with focus on STS requirements.
- Successfully managed complex transportation budgets, identifying opportunities for cost savings without compromising quality or efficiency standards.
Transportation Manager
East Side Neighborhood Services
01.2013 - 03.2023
- Maintained compliance with all regulations, avoiding fines and penalties for the organization.
- Managed a team of drivers, providing support and guidance to improve performance and productivity.
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
- Developed strong relationships with clients, ensuring their satisfaction and loyalty to the company.
- Organized records of vehicles, schedules and completed orders.
- Increased transportation efficiency by optimizing routing and scheduling processes.
- Resolved customer issues efficiently, minimizing lost business due to transportation errors or delays.
- Prepared and updated employees' daily work schedules and resolved client complaints.
Education
High School Diploma -
Thomas Edison High School
Minneapolis, MNSkills
- Route planning
- Service coordination
- Vehicle inspection
- Customer service
- Problem-solving
- Onboarding and training
- Data entry
- Verbal and written communication
- Adaptability and flexibility
- Active listening
- Team leadership
- Worker supervision
Accomplishments
- Supervised team of 8 staff members.
Completed MNDOT Leadership Training Program 2020-2021.
This program was created for Transportation professionals to gain skills in Managing Employees, Ethics, Effective Communication, Managing a Diverse Workforce, Conflict Resolution, Labor Relations, Managing Policy, Asset Management, Managing Stakeholders, Work/Life Balance, Personal Action Planning.
Timeline
Director of Transportation Services
East Side Neighborhood Services
03.2023 - Current
Transportation Manager
East Side Neighborhood Services
01.2013 - 03.2023
High School Diploma -
Thomas Edison High School
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