Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tracy Thronton

Houston,TX

Summary

Solution-focused Senior IT Analyst known for high productivity and efficient task completion. Specialize in systems analysis, data management, and cybersecurity measures. Excel at problem-solving, communication, and teamwork to drive projects to successful completion.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior IT Analyst

Sentara Health
Norfolk, VA
08.2021 - Current
  • Led project management support for IT-sponsored technology projects, documenting risks, assumptions, cost estimates, and timelines, resulting in the successful completion of 10+ projects on time and within budget, enhancing overall department efficiency by 20%.
  • Facilitated user training and onboarding for enterprise applications (Workday), achieving a 95% adoption rate within the first 30 days, and reducing user error incidents by 20%.
  • Developed and maintained IT policies and procedures in compliance with healthcare regulations, ensuring 100% adherence to HIPAA guidelines, safeguarding patient confidentiality, and improving audit outcomes by 30%.
  • Collaborated with medical staff to identify IT needs, implementing solutions that streamlined workflows, reduced average patient care processing time by 15%, and increased overall departmental productivity by 10%.
  • Spearheaded IT infrastructure and software system upgrades, reducing system downtime by 40%, and improving overall system performance by 35%, significantly enhancing hospital operational efficiency.

Senior Requirements Analyst

Booz-Allen & Hamilton
Norfolk, VA
04.2019 - 06.2020
  • Conducted gap and data analysis, as well as current state assessments, identifying key improvement opportunities that resulted in a 20% increase in operational efficiency, and a 15% reduction in process bottlenecks.
  • Developed and maintained high-fidelity mockups for government clients using Axure v8.0 and 9.0, delivering over 50 mockups within project timelines, and receiving a 95% client satisfaction rating.
  • Collaborated with sourcing and procurement experts to provide data-driven solutions based on collected requirements, reducing procurement cycle time by 25%, and saving $200K annually in operational costs.
  • Ensured system design alignment with business requirements by consulting with system architects and engineers, resulting in a 30% improvement in system functionality, and a 15% reduction in post-launch defects.

Business Analyst II

Ferguson
Newport News, VA
12.2016 - 01.2019
  • Managed the successful global rollout of MS Office 2016 to over 24,000 associates worldwide, completing the implementation 15% ahead of schedule, and reducing system downtime by 30%.
  • Developed comprehensive business cases for new projects, documenting risks, assumptions, cost estimates, and timelines, which led to the approval and execution of more than 5 major initiatives, collectively saving $500K in operational costs.
  • Analyzed system factors, including input/output requirements, hardware, and software needs, optimizing system workflows, and reducing processing time by 20%, enhancing overall operational efficiency.

Senior Systems Analyst

SLAIT Consulting
Virginia Beach, VA
10.2015 - 10.2016
  • Developed, documented, linked, and maintained requirements, use cases, business process diagrams, and test plans/scripts using HPE ALM, resulting in a 25% increase in project documentation accuracy, and a 15% reduction in system defects during implementation.
  • Defined requirements and identified gaps to document current business processes and models, streamlining operations, and achieving a 20% improvement in process efficiency.
  • Supported and implemented identified initiatives by conducting detailed requirements analysis and collaborating with communication and information technology (ComIT) teams, leading to the successful launch of more than 10 initiatives, contributing to a 30% boost in operational productivity.
  • Conducted feasibility and cost-benefit analysis studies using modern systems analysis tools, saving $150K annually by identifying cost-effective solutions and optimizing resource allocation.

Education

Bachelor of Science - Computer Science

Norfolk State University
Norfolk, VA

Skills

  • Project management collaboration tools
  • Knowledge of Enterprise Resource Planning (ERP)
  • Customer support
  • Application development
  • User training
  • Regulatory compliance
  • Data analysis
  • Business Process Modeling and Analysis
  • System upgrades
  • Requirement gathering
  • Health Care Specific Knowledge

Certification

  • ITIL Foundation - IT Service Management ITIL Foundation - IT Service Management ACQUIROS, Inc.ACQUIROS, Inc.Issued Jul 2017Issued Jul 2017Credential ID 4405355

Timeline

Senior IT Analyst

Sentara Health
08.2021 - Current

Senior Requirements Analyst

Booz-Allen & Hamilton
04.2019 - 06.2020

Business Analyst II

Ferguson
12.2016 - 01.2019

Senior Systems Analyst

SLAIT Consulting
10.2015 - 10.2016

Bachelor of Science - Computer Science

Norfolk State University

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