Tracy Thurman
Healing Hands HC LLC
Indianapolis,United States
22
years of professional experience
Dedicated Customer Service & Healthcare professional with knowledge of service delivery, proven multitasking abilities, and people first in mind attitude. Committed to maintaining professional relationships to increase profitability and drive business results.
Work History
Administrative Supervisor
4 Years 8 Months- Managing scheduling: Overseeing the scheduling of healthcare services to ensure that all clients receive timely and appropriate care
- Providing feedback and coaching: Supervising a team of 50+ employees, providing feedback on performance, coaching for future development, and handling disciplinary issues
- Handling and resolving customer complaints: Addressing and resolving customer complaints and escalated calls to ensure client satisfaction
- Assisting team members: Supporting team members with issues that arise with clients, ensuring smooth operations and high-quality care
Customer Service Specialist
17 Years 8 Months- Placed online orders for customers
- Signed customers up for STATUS rewards program
- Answered incoming calls to the help desk and addressed customer inquiries
- Supervised a team of 9 employees which consisted of providing feedback on call scores, coaching for future development, and handling disciplinary issues
- Handled and resolved customer complaints and escalated calls
- Approved in-store customer refund requests
- Assisted team members with issues that arose with customers
Education
Associate of Science - Medical Assisting
High School Diploma
Skills
Customer Retention Strategies
Responding to Difficult Customers
Customer Data Confidentiality
Building Customer Trust and Loyalty
Upselling Products and Services
Multitasking and Prioritization
Understanding Customer Needs
Order and Refund Processing
Creative Problem Solving
Courteous with Strong Service Mindset
Upbeat and Positive Personality
Efficient and Detail-Oriented
De-escalation Techniques
Issue and Complaint Resolution
Calm and Professional Under Pressure
Excellent Attention to Detail
Inbound and Outbound Calling
Establishing and Maintaining Customer Relationships
Patient and Empathetic
LiveChat Messaging
Team-Oriented and Cooperative
Proactive Self-Starter
Interests
Swimming
Cooking
Boxing
Timeline
Administrative Supervisor
Healing Hands HC LLC
01.2022 - CurrentRead More
Customer Service Specialist
JD Finish Line
05.2004 - 01.2022Read More
Ruskin High School
High School Diploma
Read More
Orlando College
Associate of Science from Medical Assisting
Read More