Tracy Timlowski
Zeeland ,MI
Summary
Results-driven professional with extensive experience in service supervision and operational training. Expertise in implementing safety protocols and quality assurance processes to ensure compliance and elevate customer service standards. Proven ability to enhance operational efficiency and drive team performance.
Overview
10
10
years of professional experience
Work History
Service Supervisor
Creative Dining Service
Zeeland , MI
08.2023 - 04.2026
- Trained staff on customer service best practices and operational procedures.
- Implemented safety protocols to maintain a secure working environment.
- Supervised team members, delegating duties effectively to enhance productivity.
- Built strong customer relationships through effective communication skills.
- Monitored daily performance to ensure compliance with company standards.
- Managed service staff to ensure quality customer service.
Psychiatric Technician
Pine Rest
Cutlerville, MI
04.2023 - 05.2024
- Monitored patient behaviors, documenting significant changes for healthcare team.
- Facilitated group therapy sessions to enhance patient engagement.
- Ensured safety and comfort of patients in residential treatment settings.
- Administered medications as prescribed under nursing supervision.
- Documented patient interactions and progress in electronic health records.
- Educated patients on mental health resources and coping strategies to promote recovery.
- Applied therapeutic techniques, including de-escalation methods for managing aggressive behavior.
- Conducted initial assessments and risk evaluations to identify safety concerns and inform care plans.
Paramedic
American Medical Response, AMR.
Grand Rapids, Michigan
05.2016 - 01.2018
- Administered emergency medical care in pre-hospital settings for diverse patient needs.
- Maintained accurate patient records to comply with regulations.
- Assessed emergency situations, prioritizing medical care based on patient needs.
- Participated in disaster preparedness drills, focusing on effective triage assessments.
Education
Paramedic Certification - Paramedicine
Great Lakes EMS Academy
Grand Rapids06-2011
Skills
- Client relationship management
- Operational training and development
- Safety protocols implementation
- Quality assurance processes
- Service evaluation and evaluation
- Team leadership and collaboration
Timeline
Service Supervisor
Creative Dining Service
08.2023 - 04.2026
Psychiatric Technician
Pine Rest
04.2023 - 05.2024
Paramedic
American Medical Response, AMR.
05.2016 - 01.2018
Paramedic Certification - Paramedicine
Great Lakes EMS Academy