Director of Product ProgramsDirector of OperationsCoordinating Supervisor
Work Type
Full Time
Location Preference
HybridRemote
Location:
Woodlawn, TNClarksville, TNNashville, TN
Open to relocation:
No
Important To Me
Flexible work hoursWork from home option401k matchHealthcare benefitsCompany CultureWork-life balancePersonal development programs
17
Years of experience
Results-driven Director of Product Programs with expertise in strategic planning, budget management, and project oversight. Proven ability to enhance program delivery and foster partnerships, driving community engagement and organizational success.
Work History
Director of Product Programs
9 Years 11 Months
Girl Scouts of Middle Tennessee | 09.2016 - Current
Managed budget allocations and financial planning for multiple programs simultaneously.
Oversaw staff recruitment, training, and performance evaluations to ensure high-quality team development.
Led strategic initiatives to enhance program delivery and community engagement.
Developed partnerships with local organizations to expand outreach and resource availability.
Coordinated large-scale events, fostering collaboration among volunteers, parents, and community leaders.
Monitored compliance with organizational policies and funding requirements to mitigate risks.
Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Facilitated cross-functional collaboration for improved decision-making processes within the organization.
Negotiated favorable contracts with vendors for reduced costs and improved service quality.
Increased company revenue by streamlining processes and implementing cost-saving measures.
Revolutionized customer service protocols, significantly improving customer satisfaction ratings.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Program Manager & Camp Director
7 Years 4 Months
Girl Scouts of Middle Tennessee | 05.2009 - 09.2016
Led cross-functional teams to develop and implement strategic program initiatives.
Managed project timelines and resource allocation for multiple concurrent programs.
Facilitated training sessions to enhance volunteer engagement and program delivery.
Developed partnerships with local organizations to expand outreach and resources.
Streamlined processes for event planning, improving efficiency and participant satisfaction.
Managed and supervised administrative and daily program operations, complying with policies and regulations.
Established strong relationships with key stakeholders, ensuring support for program initiatives.
Identified program obstacles and communicated possible impacts to team.
Implemented risk management strategies to mitigate potential barriers to project success.
Participated in vendor selection and management process for program initiatives.
Negotiated contracts with vendors, securing favorable terms that supported budgetary constraints.
Interacted with customers and clients to identify business needs and requirements.
Assisted in recruiting, hiring and training of team members.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Managed purchasing, sales, marketing and customer account operations efficiently.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Led daily camp operations, ensuring safety and engagement for all participants.
Maintained camper files, properly storing and maintaining personal information.
Oversaw daily operations of the camp facility while maintaining compliance with state regulations, ensuring a safe environment for all participants.
Education
Bachelor of Science - Organizational Leadership
Austin Peay State University | Clarksville, TN | 12-2017
Skills
Product management
Project management
Budget management
Financial management
Vendor management
Contract negotiation
Operations management
Strategic planning
Decision Making
Project oversight
Problem-solving
Teamwork
Communication skills
Relationship building
Timeline
Director of Product Programs
Girl Scouts of Middle Tennessee
09.2016 - CurrentRead More
Program Manager & Camp Director
Girl Scouts of Middle Tennessee
05.2009 - 09.2016Read More
Austin Peay State University
Bachelor of Science from Organizational Leadership
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