Tracy Waid
River Falls,USA
Summary
Dynamic retail leader with over a decade of experience in store operations and customer service management, dedicated to driving significant revenue growth through effective inventory control and targeted market strategies. Expertise in cultivating strong professional relationships and enhancing team performance through motivational leadership and constructive feedback. Proficient in utilizing data to identify trends and implement innovative solutions, ensuring operational excellence and superior customer satisfaction. Passionate about community engagement, actively supporting veterans and advocating for resources that aid recovery journeys through adapted sports initiatives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Office Assistant
Pierce County Veteran Services Office
Ellsworth, WI
01.2026 - Current
- Coordinated office activities and maintained efficient filing systems for veteran services.
- Assisted clients in completing applications for benefits, ensuring accuracy and compliance with regulations.
- Managed appointment scheduling and maintained calendars for multiple staff members to optimize workflow.
Assistant Store Director
Family Fresh Market
River Falls, WI
06.2024 - Current
- Maintaining positive working relationships with direct resorts, peers, suppliers and customers. Working with multiple software programs to track ordering, back stock, labor and sales to stay within the set budgets. Working with IBM systems to record sales and transactions for daily bookkeeping.
Customer Service , Liquor Store Manager
Family Fresh Market
River Falls, WI
01.2013 - 06.2024
- Oversaw operations of a multi-line phone system to optimize call management, ensuring efficient transfer and hold processes for customer inquiries. Facilitated customer interactions across multiple services, including checkout assistance, item location, and financial transactions. Organized and scheduled team activities for groups of 8 to 12 members to enhance productivity.
Education
Associates of Applied Science (AAS) - Culinary Arts & Business Management
Mesa State College
Grand Junction, COAssociate of Applied Science - Business Administration And Management
CVTC
River Falls, WISkills
- Retail operations management
- Team leadership
- Workforce motivation techniques
- Receiving Deliveries & ICC
- Inventory Software
- Experienced with Microsoft Office applications
Affiliations
AFW2, DOD Warrior Games, Fisher House, Move United, Valor Games, IWP, American Legion Auxiliary Unit 121
Certification
- Retail Elevate Frontline Leadership Development
- Food Safety Certification National Society of Food Safety Professionals
Additional Information
Currently working with local Veteran Service Office to assist local veterans.As well as assisting the office with the annual fundraiser event.
Interests
Advocating for a USAF wounded warrior Identifying and applying for events and competitions he can participate in through his recovery journey Researching different resources available to help increase his quality of life, from recovery equipment to experiences
Timeline
Office Assistant
Pierce County Veteran Services Office
01.2026 - Current
Assistant Store Director
Family Fresh Market
06.2024 - Current
Customer Service , Liquor Store Manager
Family Fresh Market
01.2013 - 06.2024
Associates of Applied Science (AAS) - Culinary Arts & Business Management
Mesa State College
Associate of Applied Science - Business Administration And Management
CVTC