Tracy Ward
Toledo,Ohio
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
21
21
years of professional experience
Work History
Pharmacy Technician-Training Technician Specialist
Rite-Aid Pharmacy
Toledo, OH
10.2003 - Current
- Provided customer service to patients by answering questions about medications and health-related topics.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Restocked shelves with new supplies of medications as needed.
- Managed filing of prescriptions, both electronically and manually.
- Assisted in training new employees on pharmacy procedures.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Implemented and followed pharmacy protocols for medication disposal and waste management.
- Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
- Managed medication inventory, including ordering and restocking medications as necessary.
- Administered flu shots and other vaccinations as certified and in accordance with pharmacy regulations.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
Education
Computer Programming And Accounting
Potter Road Business Institute
West Seneca06-1990
High School Diploma -
JFK High School
Cheektowaga, NY06-1988
Skills
Immunizer
Answering phones
Customer Service
Data Entry
Health and safety compliance
Filling prescriptions
Inventory Managing
MS Office
Training abilities
Complaint resolution
Appointment Scheduling
Microsoft Outlook
Account Management
Information Protection
Technical Support
Affiliations
- Bowling
- Swimming
Accomplishments
- Became Pharmacy Technician Specialist at Rite-Aid
- 1st Place in the BCSN Bowling League
- Leadership experience: Hiring and training new Pharmacy Technicians
Timeline
Pharmacy Technician-Training Technician Specialist
Rite-Aid Pharmacy
10.2003 - Current
Computer Programming And Accounting
Potter Road Business Institute
High School Diploma -
JFK High School
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