Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Organizations
Languages
Hobbies and Interests
Timeline
Generic

Tracy Wetli

Aubrey,TX

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

19
19
years of professional experience

Work History

Client Care Representative

Super Team Services
Corinth, TX
03.2023 - Current
  • Respond to all inbound correspondence (phone calls, emails text, etc) in a timely manner ready to assist clients by following appropriate sales scripts.
  • Deliver exceptional customer service by using listening skills, empathy and positivity.
  • Identify customers’ needs through active listening, clarify and confirm information, provided tailored solutions by upselling on additional services and ultimately close the customer on the sale and schedule the service.
  • Collaborate with team to provide solutions for improving the customer service experience and keep constant communication with team on matters that affect the team.
  • Develop a comprehensive understanding of the company's products, services, policies, and procedures to accurately address customer concerns and provide relevant solutions.
  • Proactively identify opportunities to enhance the customer service experience. Contribute to refining policies and procedures to improve the client process.
  • Maintain detailed notes on orders taken for clients. Daily follow up of orders and other assigned tasks.
  • Display empathy and patience towards customers' frustrations, demonstrating an understanding of their emotions and experiences. Offer personalized solutions that meet their needs while adhering to company policies.

Home Theater Sales

Best Buy
Addison, Texas
09.2010 - 02.2012
  • Helped customers find specific products, answered questions and offered product advice
  • Sold various products by explaining unique features and educating customers on proper application or usage
  • Built and maintained relationships with peers and upper management to drive team success
  • Contact: Stephen Yogas 469-450-8661

USAF Surveillance Technician

Hill AFB
Utah
11.2004 - 09.2007
  • Controlled aerospace and warning systems, including functions involving surveillance, identification, weapons control, data link management, communications and computer system management, electronic attack (EA) and electronic protection (EP)
  • Sent air power, F-15 and F-16, to "troops in contact" by using coordinates sent
  • Coordinated air refueling missions with KC-135 while pilots were on weapons missions
  • Surveilled the air space to make sure only friendly fliers were in the air space
  • If not squawking right modes and codes they were challenged and forced to turn around or force was used
  • Worked with Secret Service while VP was home to assure air space safety
  • Deployed with Air Control Unit to Balad, Iraq in 2005 & 2006
  • Contact: Retired Col
  • Steven Robinson 808-454-7183

Education

BAS Criminal Justice -

University of North Texas
12.2022

Associates in Administration of Justice w/Disinction -

Estrella Mountain Community College
06.2010

Skills

  • Costumer Service Focused
  • Problem Solving
  • Strong Attention to Detail
  • Strong Verbal Communication Skills
  • Strategic Planning
  • Ability to interpret and analyze data
  • Friendly and Outgoing
  • Team Player Mentality

Accomplishments

  • Iraq Campaign Medal
  • Global War on Terrorism Expeditionary Medal
  • Expeditionary Service Ribbon w/Gold Border w/1 Oak Leaf Cluster
  • Presidents List Fall 2021
  • Letter of Recommendation from Unites States Air Force Headquarters

Organizations

  • Legionnaire at Legion Post 376
  • VFW Member Post 2205

Languages

English, Full Professional Proficiency

Hobbies and Interests

  • Sports
  • Travel
  • Writing
  • Volunteer Work

Timeline

Client Care Representative

Super Team Services
03.2023 - Current

Home Theater Sales

Best Buy
09.2010 - 02.2012

USAF Surveillance Technician

Hill AFB
11.2004 - 09.2007

BAS Criminal Justice -

University of North Texas

Associates in Administration of Justice w/Disinction -

Estrella Mountain Community College

Similar Profiles

CREATE PROFILE
Tracy Wetli