Tracy Wheeler
Humphreys,MO
Summary
Dynamic professional with proven success in enhancing client experiences through effective communication and relationship building. Skilled in scheduling, conflict resolution, and fundraising, committed to optimizing service delivery.
Overview
13
13
years of professional experience
Work History
Lifeline Coordinator
Servelink Home Care
Trenton, MO
05.2024 - Current
- Coordinated scheduling of Lifeline assignments to ensure optimal service.
- Entered data, generated reports, and produced tracking documents.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Managed vendor relationships to secure the best quality of services and products for clients needs.
- Resolved issues through active listening and open-ended questioning.
- Supported client intake process by gathering information and maintaining accurate records.
- Assisted in developing care plans tailored to individual client needs and preferences.
- Facilitated communication between clients, families, and caregivers to enhance service experience.
Scheduler
Servelink Home Care
Trenton, MO
05.2024 - 02.2025
- Communicated with the In-home Manager regarding schedules, clients and any conflicts that might arise.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Managed communication between 15-20 caregivers and 70 clients, ensuring clarity on schedules and expectations.
- Streamlined scheduling processes, reducing conflicts and improving overall operational efficiency.
- Developed and maintained accurate records of client needs and caregiver availability for effective planning.
- Monitored employee performance closely to identify areas for improvement or additional training needs that would lead to optimized scheduling outcomes.
Administrative Assistant
55 & Go
Chillicothe, MO
04.2022 - 01.2024
- Entered information into the Volunteer Reporter to keep an accurate account of over 100 volunteers and 15 workstation hours.
- Helped organize volunteer recognition events
- Produced a quarterly newsletter and mailed it out to the volunteers, workstations, and supporters.
- Performed general clerical tasks
- Promoted volunteer opportunities to the volunteers by phone and email.
- Signed up new volunteers and helped them find workstations to volunteer.
- Gathered donations for the community for the volunteers to give out at the banquet.
- Scheduled volunteers for the Threads thrift store.
- Counted the money and kept accurate records of Debits and Credits to the Threads Thrift store account and made weekly deposits.
Home Health Caregiver
Self-employeed
Galt, MO
03.2019 - 12.2023
- Provided personalized care to clients, ensuring comfort and safety in daily activities.
- Assisted clients with medication management, promoting adherence to prescribed regimens.
- Developed and implemented individualized care plans tailored to client needs and preferences.
- Coordinated with healthcare providers to address clients' medical concerns effectively.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
- Supported emotional well-being through companionship services such as reading aloud or playing games together during downtime periods.
- Maintained detailed records of patient progress and changes in health status, facilitating effective communication among healthcare providers.
- Administered medications in accordance with doctor's instructions.
Assistant Store Manager and Manager
TNT Convenience/ Seventh Heaven
Trenton, MO
05.2015 - 12.2020
- Supervised daily operations to ensure efficient store functionality and optimal customer service.
- Trained and mentored staff on company policies, procedures, and best practices for performance improvement.
- Managed inventory levels using point-of-sale systems to maintain stock availability and minimize waste.
- Developed promotional strategies to enhance product visibility and drive sales within the store environment.
- Ensured compliance with health and safety regulations through regular inspections and employee training sessions.
- Fostered a positive work environment by promoting teamwork, communication, and staff engagement initiatives.
- Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Supervised and evaluated 12 staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Monitored daily cash discrepancies, inventory shrinkage, and drive-off.
- Coordinated staff schedules, maximizing coverage during peak business hours without overstaffing.
Administrative Assistant
RSVP 55+ Volunteer Program
Trenton, MO
04.2013 - 11.2015
- Worked closely with the RSVP Director, completing assigned tasks as they were given.
- Entered hours in the Volunteer Reporter program and kept the information updated on the volunteers and the work stations.
- Helped plan and execute events for volunteers, such as the recognition banquet & trips to the dinner theater.
- Worked on volunteer recruitment.
- Fundraising for the RSVP and the North 65 Center. I continue to do this even though I no longer work in this position.
- Worked with the director to gather information for grants.
- Contacted work stations regarding their needs and volunteer hours.
- General clerical duties such as filing, answering phones, and emails.
- Set up packets for the Board meetings.
- Created and managed RSVP website
- Assisted volunteers with special tasks.
Education
High School Diploma -
Newtown Harris R3
Newtown, MO05-1989
General Education - Business
Trenton Jr College (NCMC )
Trenton, MOSkills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Relationship building
- Scheduling and calendar management
- Event planning
- Professional networking
- Budget management
- Adaptability and flexibility
- Microsoft office
- Phone and email etiquette
- Office management
- Fundraising
- Online advertising and promotion
Registered for Bingo with the State of Kansas and Missouri
- I have completed the needed gaming commission tests to work bingo at White Cloud Casino in Kansas.
- Volunteered to work bingo at the North 65 Center in Trenton for 15 years
- Made orders for bingo supplies and put them away when they came in.
- Sold papers
- Sold pull tabs
- Regular bingo caller for many years
- I know the players and what they like.
- I know and have enforced North 65 Bingo rules
- Deal with the bingo conflict when it happens.
- I have the bingo players' respect.
Timeline
Lifeline Coordinator
Servelink Home Care
05.2024 - Current
Scheduler
Servelink Home Care
05.2024 - 02.2025
Administrative Assistant
55 & Go
04.2022 - 01.2024
Home Health Caregiver
Self-employeed
03.2019 - 12.2023
Assistant Store Manager and Manager
TNT Convenience/ Seventh Heaven
05.2015 - 12.2020
Administrative Assistant
RSVP 55+ Volunteer Program
04.2013 - 11.2015
High School Diploma -
Newtown Harris R3
General Education - Business
Trenton Jr College (NCMC )