Summary
Overview
Work History
Education
Skills
Timeline
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Tracy Whitehead

Jamaica,NY

Summary

Accomplished Union Consultant with a proven track record at Dc37, enhancing client relationships and delivering comprehensive solutions. Expert in problem-solving and team leadership, I've successfully coordinated multi-agency responses and streamlined operations, significantly improving customer satisfaction and operational efficiency.

Overview

32
32
years of professional experience
2
2
years of post-secondary education

Work History

Union Consultant

Dc37
01.2015 - Current
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Managed client relationships through regular check-ins and updates on project progress.

Supervisor of Concessions /Supervisor - Catering

Greater Allen AME Cathedral of NYC
01.2010 - Current
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Enhanced customer satisfaction by ensuring timely and efficient concession services during events.
  • Established strong vendor relationships, negotiating favorable pricing and delivery terms for concession supplies.
  • Recruited trained, and developed a high-performing team of concession staff members.

NYC Police Dispatcher

NYPD Communications
03.1993 - 05.2022
  • Coordinated multi-agency responses for large-scale incidents, resulting in effective resource allocation and successful outcomes.
  • Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
  • Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
  • Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.

Education

NYC Technical College
300 Jay St Brooklyn NY 11201
01.1985 - 05.1987

High School Diploma -

Clara Barton High School For Health Profession
901 Classon Ave Brooklyn NY
06.1985

Skills

  • Problem-Solving
  • Attention to Detail
  • Team Leadership & Development
  • Client Relationships

Timeline

Union Consultant

Dc37
01.2015 - Current

Supervisor of Concessions /Supervisor - Catering

Greater Allen AME Cathedral of NYC
01.2010 - Current

NYC Police Dispatcher

NYPD Communications
03.1993 - 05.2022

NYC Technical College
01.1985 - 05.1987

High School Diploma -

Clara Barton High School For Health Profession

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