Open To Work
Tracy Wilkerson
New Richmond,WI
Summary
Technology executive with 20 years of experience in leading enterprise programs and product innovation. Expertise in Enterprise Resource Planning technologies and Workday solutions, driving large-scale transformations and aligning business strategies with technical execution. Recognized for building high-performing teams and delivering measurable business impact across various industries. Skilled in strategic planning and team leadership.
Overview
17
17
years of professional experience
Work History
Director of Technical Engineering Product Delivery (TPD) - Enterprise Rewards & UHC Rewards
OPTUM TECHNOLOGIES, UNITEDHEALTH GROUP
07.2017 - 04.2025
- Developed and executed the business technology strategy for Enterprise and UHC Rewards platforms.
- Managed a cross functional team of designers, architects and engineers though feature product development lifecycle from conception to launch.
- Ensures technical excellence, scalability, reliability, and security of the rewards platforms.
- Collaborates with product management, business stakeholders, and other cross-functional teams to translate business needs and requirements into technical solutions.
- Drives innovation and explores new technologies to enhance reward program offerings and member experience.
- Establishes and monitors key performance indicators (KPIs) to measure the success and impact of the programs.
- Managed business and technical product budget, cost and effort reports, forecasting and resource planning.
Director of Technical Engineering Product Delivery - Virtual Care, Virtual Primary Care, Virtual Visits
OPTUM TECHNOLOGIES, UNITEDHEALTH GROUP
07.2017 - 04.2025
- Directed the creation and release of the new innovative Virtual Care product that introduced additional offerings to 13M+ users, strengthening commercial business performance and driving organizational success.
- Partnered with E&I Product to drive UnitedHealthcare to #1 position in J.D. Power's Telehealth Satisfaction ranking through strategic initiatives and data-driven insights decision making.
- Saved $28M annually for members and employers with the release of Virtual Care Products.
- Expanded access for 17M+ commercial members by launching 4th and 5th national provider for virtual urgent care.
- Oversaw $18M+ budget and led cross-functional team across 32 departments with 50+ personnel.
- Responsible for product & engineering product launch lifecycle, collaborating internally and externally on clinical and back-end requirements, front-end website, app digital tools, B2B and B2B2C marketing campaigns, and legal compliance.
- Developed various financial reporting metrics, roadmaps, timelines including weekly, monthly and quarterly strategy reports for Commercial & Engineering Telehealth Executives.
Product Manager - Point of Sale, Loyalty & Marketing
GANDER MOUNTAIN
08.2015 - 07.2017
- EMV Chip & Pin Integration - Updated payment devices, POS software to align with PCI compliance.
- Oracle POS v14 upgrade - Rescued project, met & delivered critical milestones during peak season for 186 stores.
- Developed corporate strategy for project prioritization, development and deployment.
- Financial capital planning & budgeting for 14M+ in spend.
- Customer & Vendor management, contract negotiating, M&A's.
- Piloted innovative customer queuing concept in high volume stores for gun & archery counter using Apple technology thru peak season.
Product Manager - eCommerce
GANDER MOUNTAIN
08.2015 - 07.2017
- Managed eCommerce resources & project deliverables for Overton's.com & Gandermountain.com.
- Evaluated, anticipated impact of technical solutions on related projects & applications.
- Capital financial planning, budgeting, resource management, issue resolution, change management.
- Drove project prioritization & deliverables for all eCommerce.
- Formed a project intake process in working with key stake holders.
- Transitioned our QA and testing to strategic offshore sourcing partners.
Senior Product Manager, PMO
STAYWELL HEALTH MANAGEMENT
08.2011 - 12.2013
- Infrastructure manager for SalesForce.com, StayWell Online & Points Bank.
- Managed all issues, risks, and project change requests for all client integration & development.
- Counsel to Client Services and Client Engagement teams.
- Project Improvement Manager responsible for MindSalt, SharePoint Designer, SalesForce.com implementation.
- Implemented a rigorous software development lifecycle across all client development efforts and standardized the metrics used to measure our success.
- Implemented information technology operations, incident management, problem management, and change management.
PMO Director - Consultant
THOMSON REUTERS
01.2013 - 05.2013
- Implementation manager for Case Logistix & Case Notebook.
- Managed multiple highly active litigation & eDiscovery projects.
- Workflow management for data loading, data processing, production and hosted review cases.
- Provided strategic eDiscovery knowledge and insight to aid customers review and division making.
- Directed the Customer Services and Network Services to develop an eDiscovery Service Management methodology which provides our clients with a service catalog and metrics detailing IT's success with respect to SLAs.
Senior E-Discovery Program Manager
KROLL ONTRACK
11.2007 - 08.2011
- Managed multiple highly complex litigation cases thru the entire workflow process.
- Customized implementation plans based on client requests and demands.
- Facilitated client conference calls and presentations to potential customers outlining Kroll Ontrack's service, process, and project management methodology and processing requirements.
- Managed customer relations and expectations relating to project scope, budget, timeliness and satisfaction.
- Created and maintained project status updates, document change management, risk mitigation, custom reporting requirements, and measure and manage all aspects of the project and related documentation.
- Accountable for monthly finance and accounting reports to generate billing and ensure prompt payment of accounts.
Education
Bachelor of Science - Career, Technical Education & Training, Human Resources, Training & Development
University of Wisconsin - Stout
Menomonie, WIMenomonie, WI
Associate of Applied Science - Business Management
University of Wisconsin - Eau Claire
Eau Claire, WIEau Claire, WI
Skills
- Software engineering
- Architecture
- Cloud-based platforms
- Executive leadership
- Cross-functional team management
- Hiring
- Training
- Performance management
- Program management
- Product management
- Customer service
- Financial management
- Customer implementations
- M&A's
- Product rewards programs
- Loyalty platforms
- Incentive systems
- Communication
- Interpersonal skills
- Stakeholder management
- Problem solving
- Critical thinking
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridTimeline
Director of Technical Engineering Product Delivery (TPD) - Enterprise Rewards & UHC Rewards
OPTUM TECHNOLOGIES, UNITEDHEALTH GROUP
07.2017 - 04.2025
Director of Technical Engineering Product Delivery - Virtual Care, Virtual Primary Care, Virtual Visits
OPTUM TECHNOLOGIES, UNITEDHEALTH GROUP
07.2017 - 04.2025
Product Manager - Point of Sale, Loyalty & Marketing
GANDER MOUNTAIN
08.2015 - 07.2017
Product Manager - eCommerce
GANDER MOUNTAIN
08.2015 - 07.2017
PMO Director - Consultant
THOMSON REUTERS
01.2013 - 05.2013
Senior Product Manager, PMO
STAYWELL HEALTH MANAGEMENT
08.2011 - 12.2013
Senior E-Discovery Program Manager
KROLL ONTRACK
11.2007 - 08.2011
Bachelor of Science - Career, Technical Education & Training, Human Resources, Training & Development
University of Wisconsin - Stout
Associate of Applied Science - Business Management
University of Wisconsin - Eau Claire