Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tracy Wong

Westford

Summary

Dynamic paraprofessional with a proven track record at Winthrop Elementary School, excelling in behavior management and effective communication. Enhanced student support through tailored assistance, fostering academic growth and engagement. Skilled in collaborating with educators to implement interventions, ensuring a safe and productive learning environment for all students.

Overview

17
17
years of professional experience

Work History

Paraprofessional

Winthrop Elementary School
10.2017 - 11.2021
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.

Cashier

CVS Pharmacy
12.2011 - 01.2012
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Server

Ginza Japanese Restaurant
06.2011 - 12.2011
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Cashier

Hmart
10.2010 - 03.2011
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Host

All Season Table Restaurant
04.2009 - 02.2010
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Inventory Receiver & Cashier

Super 88 Market
09.2006 - 11.2008
  • Enhanced warehouse organization, enabling easier access to items and faster order fulfillment.
  • Ensured compliance with industry regulations during the receiving process, including proper handling of hazardous materials when applicable.
  • Maintained a safe working environment through routine inspections and adherence to safety protocols.
  • Developed strong relationships with vendors, fostering trust and collaboration during the receiving process.

Secretary

Century Auto Collistion
01.2005 - 01.2007
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.

Education

GED -

Continental Academy
Miami Lakes, FL

Skills

  • Behavior management
  • Effective communication
  • Helping students with special needs
  • Small group and individual assistance

Languages

Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual

Timeline

Paraprofessional

Winthrop Elementary School
10.2017 - 11.2021

Cashier

CVS Pharmacy
12.2011 - 01.2012

Server

Ginza Japanese Restaurant
06.2011 - 12.2011

Cashier

Hmart
10.2010 - 03.2011

Host

All Season Table Restaurant
04.2009 - 02.2010

Inventory Receiver & Cashier

Super 88 Market
09.2006 - 11.2008

Secretary

Century Auto Collistion
01.2005 - 01.2007

GED -

Continental Academy

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Tracy Wong