Tracy Zadrusky
Peckville,PA
Summary
Seasoned colleague with 20 plus years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Well organized self-starter offering high-level experience in customer service and and completion operations. Adept at working with little supervision and completing tasks assigned.
Overview
38
38
years of professional experience
Work History
Operations Manager
Benjamin Motors LLC
11.2020 - 12.2022
- Direct point of contact for customers; phone
- Process credit applications to submit to banking partners
- Established good rapport with banking partners
- Complete documents required for PennDOT after sale of vehicle; notarized titles and other docs
- Maintain office files for billing and orders
- Maintain sales records for Commonwealth of PA
- Detailed vehicles and assisted in shop when needed
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed and maintained relationships with external vendors and suppliers.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
Production worker
Dempsey Uniform and Linen
11.2019 - 11.2020
- Organized work to meet demanding production goals.
- Resolved issues quickly to maintain productivity goals.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Reduced waste in production process by monitoring materials usage and adjusting procedures accordingly.
- Improved production efficiency by streamlining assembly line processes and implementing time-saving techniques.
Trade Specialist II
Bank of America
12.1999 - 09.2019
- Performed a variety of somewhat complex technical and analytical functions related to trade financing and servicing.
- Reviewing and approving trade finance documents for bank and regulatory compliance and acceptability of terms and conditions;
- Negotiating standard import letters of credit for final payment and settlement
- Analyzing issuances and amendments of import letters of credit and bankers acceptances
- Issuing commercial letters of credit and related documents and interpreting and clarifying terms and conditions of trade finance documents for customers.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Responded to customer questions and concerns or escalated to supervisor for resolution.
- Reconcile customer accounts and provide diligent customer service for all import and open account transactions
- Processed domestic Fedwire payments and SWIFT messages for international payment transmission
- Headed projects involving reconciliation of funds
- Trained new hires, including global support employees in India
- Protected company reputation and built loyal client base by working diligently to resolve problems and improve customer satisfaction
- Enhanced client satisfaction by providing expert guidance on international trade regulations and procedures.
- Streamlined trade processes for improved efficiency and cost reduction through continuous evaluation and optimization of workflows.
- Strengthened relationships with clients, suppliers, and regulatory bodies through effective communication and collaboration.
- Managed complex import transactions ensuring compliance with applicable laws and regulations, minimizing risk exposure.
- Mentored new hires by sharing knowledge and expertise in the field of global trade, assisting in their professional development.
Data Entry Clerk
Clinical Laboratories
12.1996 - 12.1999
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
- Compiled data and reviewed information for accuracy prior to input.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
Production worker
Dempsey Uniform and Linen
06.1985 - 12.1996
Education
High School Diploma -
Dunmore High School
Dunmore, PASkills
- Workflow Optimization
- Originality and Creativity
- Customer Service
- Problem Anticipation and Resolution
- Maintaining Compliance
- Focus and Follow-Through
- Policy and Procedure Implementation
- Invoice Processing
Timeline
Operations Manager
Benjamin Motors LLC
11.2020 - 12.2022
Production worker
Dempsey Uniform and Linen
11.2019 - 11.2020
Trade Specialist II
Bank of America
12.1999 - 09.2019
Data Entry Clerk
Clinical Laboratories
12.1996 - 12.1999
Production worker
Dempsey Uniform and Linen
06.1985 - 12.1996
High School Diploma -
Dunmore High School
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