Tracy C Zigerelli
New Orleans,LA
Summary
Dedicated Chef's Assistant skilled in customer service and event coordination. Known for strong teamwork and attention to detail, effectively supporting chefs and ensuring seamless kitchen operations.
Overview
34
34
years of professional experience
Work History
Chef's Assistant
Mardi Gras School of Cooking
New Orleans, Louisiana
03.2024 - 08.2025
- Assisted chefs in meal preparation and ingredient organization.
- Maintained cleanliness of kitchen tools and work areas.
- Supported menu planning and ingredient sourcing for classes.
- Coordinated kitchen inventory and ensured stock availability.
- Engaged with students during cooking classes to enhance learning.
- Assisted in setting up and breaking down kitchen for events.
- Cleaned and sanitized food preparation areas, complying with hygiene codes and health and safety standards.
- Partnered with staff members during catered and specialized occasions to serve food and drinks to guests.
- Supported chefs in managing food preparation to achieve precise plating and presentation.
- Stocked food stations before shifts with items and equipment needed for recipes.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Stored food in designated containers and storage areas to prevent spoilage.
- Prepared workstations with ingredients and tools to increase efficiency.
Charity Volunteer
Several Organizations
Fort Smith, AR
01.2013 - 01.2022
- Provided support during events, helping coordinate activities and manage participant flow.
- Collaborated with other volunteers to create a positive work environment.
- Offered support and assistance to community members.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
- Assisted with fundraising efforts, including event planning and donor outreach.
Marketing Consultant
FFO Home
Fort Smith, Arkansas
08.2012 - 01.2022
- Assisted in organizing community events to promote FFO Home products and services.
- Consulted on furnishings and decor for 20 different store layouts.
- Did community events throughout the 7 states with stores.
- Developed standard for visual merchandising.
District Manager
AT&T
Knoxville, Tennessee
01.2006 - 04.2012
- Led district operations to enhance customer service and sales performance.
- Implemented strategic initiatives to optimize store processes and inventory management.
- Monitored compliance with company policies and procedures across multiple locations.
- Conducted regular performance evaluations to support employee development and engagement.
- Fostered strong relationships with community partners to enhance brand visibility and loyalty.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Mentored team members by demonstrating best practices for sales and customer service.
- Identified and developed top talent to promote performance-oriented culture.
- Cultivated positive rapport with associates and team leadership.
- Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
- Coached, developed and motivated team to achieve revenue goals.
Wireless Store Manager
Sprint, Nextel, Southwestern Bell, Verizon Wireles
Numerous cities, Numerous
09.1996 - 12.2005
- Managed daily store operations and ensured optimal inventory levels.
- Trained and supervised team members on customer service protocols.
- Developed sales strategies to enhance customer engagement and satisfaction.
- Implemented visual merchandising standards to enhance store appearance.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Implemented campaigns and promotions to help with developing goods and services.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Ran all other aspects of the job as the CEO of the store.
Wireless Sales Associate
Cellular One
Baton Rouge, Louisiana
09.1991 - 08.1996
- Assisted customers with wireless plan selection and device features.
- Educated clients on device usage and troubleshooting techniques.
- Conducted product demonstrations to showcase new technology and services.
- Handled customer inquiries, providing timely support and solutions.
- Processed sales transactions accurately using point-of-sale systems.
- Resolved customer complaints to ensure satisfaction and retention.
- Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
- Developed relationships with new customers through networking opportunities within the community.
- Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
- Resolved customer complaints in a professional manner while keeping management informed of any escalated situations.
- Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
- Assisted customers with product selection and purchase decisions by providing information on features, benefits and wireless service plans.
- Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
Education
Bachelor of Arts - Social Work And Psychology
Northwestern State University of Louisiana
05-1991
Skills
- Customer service
- Event coordination
- Flexible and adaptable
- Chef support
- Creative thinking
- Kitchen staff support
- Interpersonal skills
- Dishwasher operation
Education and Training
other
Timeline
Chef's Assistant
Mardi Gras School of Cooking
03.2024 - 08.2025
Charity Volunteer
Several Organizations
01.2013 - 01.2022
Marketing Consultant
FFO Home
08.2012 - 01.2022
District Manager
AT&T
01.2006 - 04.2012
Wireless Store Manager
Sprint, Nextel, Southwestern Bell, Verizon Wireles
09.1996 - 12.2005
Wireless Sales Associate
Cellular One
09.1991 - 08.1996
Bachelor of Arts - Social Work And Psychology
Northwestern State University of Louisiana