TRACYE AKIN
House Springs,MO
Summary
Dedicated Leader with strong cash handling and training skills, ensuring compliance with sanitation standards and delivering exceptional customer service.
Overview
14
14
years of professional experience
Work History
Shift Leader
Home Service Oil
Cedar Hill, Missouri
04.2014 - 11.2025
- Trained new employees on equipment usage and service standards.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment.
- Ensured the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Maintained food preparation areas to ensure proper sanitation standards were met at all times.
- Upheld company standards and compliance requirements for operations.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
- Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
- Handled emergency situations with composure and in accordance with company guidelines.
- Utilized POS systems efficiently for order processing and inventory management.
- Operated cash register to receive payment by cash, check and credit card.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Crew Trainer
McDonald's
Wauconda, Illinois
06.2011 - 11.2013
- Trained new crew members on operational procedures and customer service standards.
- Provided ongoing support to crew members by answering questions and resolving issues.
- Ensured a clean and organized work environment for efficient operations.
- Provided constructive feedback and one-on-one coaching to employees.
- Led by example, upholding company policies and exemplifying desired behaviors.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Performed other duties as assigned by management.
Education
High School Diploma -
Bristow High School
Bristow, OK05-1987
Skills
- Training new employees
- POS system operation
- Cash handling efficiency
- Customer service excellence
- Sanitation compliance
- Sales reporting accuracy
- Time management
Timeline
Shift Leader
Home Service Oil
04.2014 - 11.2025
Crew Trainer
McDonald's
06.2011 - 11.2013
High School Diploma -
Bristow High School