Tracy Ilene Deible
Customer Service Agent
Fort Worth,TX
Summary
AA in Science with focus in Psychology; nine years of interior design business ownership. Specialization in customer relations, including service delivery and issue resolution. Strong record of maintaining balance in accounts through consistent open communication.
Overview
12
12
years of professional experience
Work History
Customer Support Specialist
BAUGHAN Custom FFraming
Burleson, TX
03.2019 - 01.2023
- Resolved customer inquiries through multiple communication channels, enhancing customer satisfaction and loyalty.
- Provided product knowledge and support, assisting customers with framing options and design solutions.
- Trained new staff on customer service protocols and product offerings, fostering a collaborative team environment.
- Streamlined order processing system, improving response times for customer requests and feedback.
Remote Customer Service
Got It Maid
Fort Worth, TX
03.2011 - 01.2018
Provided remote client services, improving response times and support quality. Handled payroll functions while ensuring compliance with regulations. Scheduled appointments and managed calendars to streamline operations. Performed clerical duties, including filing, to maintain organized documentation. Oversaw estimate scheduling, facilitating prompt project planning.
Education
Associate of Science - Psychology
University of Phoenix
Tempe, AZ06.2013
Skills
Effective communication Critical thinking and analysis Organizational proficiency Team collaboration in chats Expert leadership skills
Customer relationship building
Great reasoning abilities for both Customer and employer
Timeline
Customer Support Specialist
BAUGHAN Custom FFraming
03.2019 - 01.2023
Remote Customer Service
Got It Maid
03.2011 - 01.2018
Associate of Science - Psychology
University of Phoenix