Tracy J. Sheppard
Killeen,TX
Summary
Knowledgeable educator with background in substitute teaching. Engaged students through interactive lessons and maintained positive classroom environment. Demonstrated adaptability and effective classroom management skills.
Overview
30
30
years of professional experience
Work History
Substitute Teacher for KISD
ESS
Killeen, Texas
09.2025 - Current
- Take jobs for teachers while they are absent.
- Assist students with assignments the teachers left for them to complete.
- Assist school staff with other assignments if needed.
Provider Services Center Advocate
Baylor Scott & White Health Plan
Temple, Texas
09.2023 - 08.2025
- Help providers obtain important information about members’ health plans.
- Help providers with claims information.
- Help providers with network status information
- Assist providers with submitting prior authorization requests and help with statuses of completed requests.
CRC Representative
Citibank Card Services, Home Depot Commercial
Roy, Utah
08.2022 - 07.2023
- Assist customers with billing, payment and other credit card related issued.
- Help with setting up and accessing online account services.
Pinterest Partner Manager
Marketstar
Ogden, Utah
07.2021 - 01.2022
- Work with clients and small to medium business owners and educate them about advertising on the Pinterest platform.
- Call or email clients and small to medium business owners and set up meetings with them.
Vehicle Support Specialist III/Body Shop Advocate
Tesla Motors, Inc
Draper, Utah
10.2017 - 08.2020
- Help customers that are experiencing technical issues with their Tesla
- Help them gain a better understanding of their vehicle’s functions
- Assist customers with finding a body shop to repair their car and follow up with parts order status.
Education
BA - Social Science, Elementary Education
06-2014
Obtained BA in Social Science with a Concentration in Elementary Education
Skills
- Superior people skills; has the ability to work with different personalities
- Resourceful
- Ability to learn new skills and take instruction
- Proficient with Windows Operating Systems
- Microsoft Office Suite
- Adaptable
- Classroom management
- Relationship building and management
- Student engagement
- Positive reinforcement
- Behavior management
- Group and individual instruction
- Verbal and written communication
- Elementary education
- Attention to detail
- Multitasking
Languages
American Sign Language
Limited Working
Timeline
Substitute Teacher for KISD - ESS
09.2025 - Current
Provider Services Center Advocate - Baylor Scott & White Health Plan
09.2023 - 08.2025
CRC Representative - Citibank Card Services, Home Depot Commercial
08.2022 - 07.2023
Pinterest Partner Manager - Marketstar
07.2021 - 01.2022
Vehicle Support Specialist III/Body Shop Advocate - Tesla Motors, Inc
10.2017 - 08.2020
University of Arizona GC - BA, Social Science, Elementary Education