Summary
Overview
Work History
Education
Skills
Technology Skills
Accomplishments
Personal Why
Values
Timeline
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Tracy L Rodriguez

Chandler,AZ

Summary

Results driven business leader with 20 years experience in the healthcare and wellbeing field. Expert in strategic planning with Fortune 500 clients and large health plans to positively impact millions of lives. Constructed relationships with health plans and brokers to partner in delivering quality programs, show a positive ROI and sustain a 90% client retention rate. Achieved client satisfaction greater than 90% year over year. Successfully managed and developed staff remotely throughout the country. Excellent relationship building skills and consistently keeps a positive outlook in spite of difficulties.

Overview

17
17
years of professional experience

Work History

Senior Director, Health Plan Strategy

Teladoc Health
01.2022 - 03.2024
  • Drove $7.5 million in new health plan and employer group bookings and secured hunting licenses
  • Championed book of business of approximately $20M in revenue.
  • Developed strong relationships with key Blues health plans, fostering collaboration and mutual growth opportunities
  • Strategized and negotiated end-to-end contracting process

Health Plan Manager

Teladoc Health
03.2021 - 12.2021
  • Maximized and drove revenue and margin goals, while identifying opportunities for cross-sell and expansion
  • Developed quarterly reports and collaborated on strategies to increase engagement and improve clinical outcomes

Senior Director, Program Management and Engagement

HealthFitness, A Trustmark Company
06.2011 - 12.2020
  • Strategized with clients to optimize goals resulting in over $4M revenue in additional services
  • Fostered successful strategic partnerships of several BCBS plans and large resellers
  • Recruited and successfully developed a cross-functional remote team located throughout the country
  • Cultivated a culture of innovation by promoting creative thinking and encouraging employees to take calculated risks in pursuit of solutions
  • Established and managed annual budgets with effective controls to prevent overages and support growth objectives
  • Retained 90% of clients over 13 years
  • Developed cost benefit analysis to present opportunities to senior leadership for expansions
  • Presented at 2019 HERO Forum: Making Wellbeing Shine in the Golden State.

Regional Director

HealthFitness
01.2010 - 05.2011
  • Steered relationship with several health plans that led to success in population health with hundreds of employer groups
  • Partner with Sales team to regularly complete RFPs and present to potential clients
  • Enriched strong partnerships with industry stakeholders, enhancing the company's reputation and creating mutually beneficial collaborations

Account Manager

HealthFitness
06.2007 - 12.2009
  • Mastermind the relationship of the country's largest Blue's plan to deliver exceptional employee health management programs while growing revenue 46% over three years
  • Recruited, hired, trained and evaluated 25+ health educators
  • Developed and advanced processes to deliver new programs within the organization
  • Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities
  • Cultivated long-term relationships with key stakeholders, fostering trust and loyalty among clients and internal employees

Education

Masters of Business Administration for Health Care Management -

University of Phoenix

Bachelor of Science in Exercise Science and Physical Education, Wellness emphasis -

Arizona State University

Skills

  • Collaborative Leadership
  • Strategic Planning
  • Results driven
  • Contract Negotiation
  • Team Development
  • Relationship Building

Technology Skills

  • Microsoft Suite
  • Web Meeting Systems
  • Salesforce
  • HTML coding basics

Accomplishments

  • 2021 Rookie of the Year
  • 2011 Account Management Leadership Award
  • Volunteer: HOA Treasurer/Secretary, Chandler USD, Follow Your Heart Animal Rescue, Southwest Oasis Labrador Rescue, Feed My Starving Children

Personal Why

To be a strong leader while caring for others to inspire them to evolve into the best version of themselves.

Values

  • Health
  • Family
  • Honesty/Integrity
  • Dependability
  • Competition

Timeline

Senior Director, Health Plan Strategy

Teladoc Health
01.2022 - 03.2024

Health Plan Manager

Teladoc Health
03.2021 - 12.2021

Senior Director, Program Management and Engagement

HealthFitness, A Trustmark Company
06.2011 - 12.2020

Regional Director

HealthFitness
01.2010 - 05.2011

Account Manager

HealthFitness
06.2007 - 12.2009

Masters of Business Administration for Health Care Management -

University of Phoenix

Bachelor of Science in Exercise Science and Physical Education, Wellness emphasis -

Arizona State University

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Tracy L Rodriguez