Tracy M. Jones
MESA,AZ
Summary
Adaptable professional with experience in retail management, veterinary support, and call handling. Strong in communication, organization, and leadership. Focused on improving daily workflow, supporting teams, and delivering dependable service.
Overview
2027
2027
years of professional experience
Work History
Retail Store Manager
Dollar Tree
09.2016 - 04.2026
- Led associate scheduling, coaching, and performance feedback to support consistent customer service.
- Managed inventory replenishment, stockroom organization, and product presentation across sales floor.
- Directed daily store operations, maintaining compliance with merchandising, pricing, and cash-handling standards.
- Monitored register accuracy, cash reconciliation, and shrink prevention procedures.
Veterinary Assistant
Family Vet Care
02.2005 - 10.2010
- Monitored animal comfort, reported behavior changes, and assisted with post-procedure recovery care.
- Supported exam room preparation, patient restraint, and veterinary procedures with accurate, calm handling.
- Maintained sterilization standards for instruments, cages, and clinical areas.
- Organized medical records, treatment notes, and client instructions for clear daily workflow.
- Served as hospital key holder, ensuring reliable off-hour patient care.
411 Operator
INFOnxx
2000 - 2002
- Answered incoming calls and provided accurate directory assistance for business and residential listings.
- Routed callers to correct departments using switchboard and internal contact directories.
- Maintained updated contact information to support reliable directory lookup and call transfer accuracy.
- Routed callers to correct departments using switchboard and internal contact directories.
- Documented call details and service issues for follow-up and quality review.
Education
Veterinary Assistant Certificate - Veterinary Medicine
Apollo College
Mesa02-2005
High School Diploma -
Adrian High School
Adrian05-1984
Skills
- Retail operations
- Customer service
- Problem-solving
- Inventory management
- Multi-tasking expertise
- Results-driven
- Team leadership
Timeline
Retail Store Manager
Dollar Tree
09.2016 - 04.2026
Veterinary Assistant
Family Vet Care
02.2005 - 10.2010
411 Operator
INFOnxx
2000 - 2002
Veterinary Assistant Certificate - Veterinary Medicine
Apollo College
High School Diploma -
Adrian High School