Tracy R. Barzyk
Naples,FL
Summary
Dynamic supervisor with a proven track record at Amazon, enhancing productivity by 15% through strategic process optimization and collaborative teamwork. Skilled in conflict resolution and systems automation, I excel in training and mentoring staff, fostering a culture of excellence and trust. Committed to achieving organizational goals while ensuring employee development. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
27
27
years of professional experience
Work History
Supervisor
Amazon
Irving, TX.
01.2021 - 12.2023
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
- Developed position rotation to support continuous improvement and operator development.
- Enhanced group productivity 15% by developing and implementing new strategies.
- Hired numerous team members and trained and mentored formally and informally, developed and promoted according to performance and fostered collaborative team environment.
- Treated associates with fairness and respect, providing recognition of accomplishments.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Reduced process gaps, effectively managing and training numerous employees on best practices to ensure optimal productivity.
- Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
- Mitigated learning hurdles and instructed personnel in problem-solving, social skills and decision-making through implementation of new learning aids and methods.
AFE Outbound Problem Solve Customer Issues
Amazon
Ft.Worth, TX
11.2017 - 01.2022
- Conducted training sessions for new employees on company standards and safety procedures.
Collaborated on problem-solving for shipping packages and customer orders.
Corporate/Private Charter Flight Attendant
Bombardier Business Jet/ FlexJet Solutions
Richardson, TX
11.2000 - 11.2003
- Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
- Offered answers to passengers' questions and resolved issues that arose during flights.
- Followed safety, passenger and supply pre-flight checklists.
- Dealt with mechanical and passenger emergencies according to standards.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
- Kept cabin neat, clean and professional in appearance.
- Directed junior team members in proper duties and company regulations.
- Restocked and organized food, beverage and passenger items inventory.
- Helped guests locate seats and stow luggage in appropriate locations.
- Managed refreshments cart at scheduled intervals to give passengers food and beverages.
- Followed company regulations and rules promoting safe environment for both travelers and employees.
- Collaborated with officials to establish action plans to provide safe environment and immediate response to threats and emergencies.
- Held employees responsible for fulfilling required duties and tasks during designated shifts.
- Answered clients' questions and promptly addressed concerns.
Crew Catering
Flex Jet Solutions
Addison, TX
04.2002 - 08.2002
- Ordering crew meals, and keeping up with changes in schedules.
- Kept customer and food preparation areas clean and well-organized.
- Maintained cleanliness and organization of kitchen stations and storage areas.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Supported chefs in managing food preparation to achieve precise plating and presentation.
- Prepared dishes for catering events or during high-volume shifts.
- Utilized kitchen equipment according to manufacturer's instructions and company safety protocols.
- Verified proper portion sizes to consistently attain high food quality standards.
- Monitored temperatures of prepared food and cold-storage areas.
- Cleaned and sanitized kitchen equipment, utensils, and work stations.
- Prepared workstations with ingredients and tools to increase efficiency.
- Restocked cupboards, refrigerators and service stations with new food items or supplies.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Lead Flight Attendant, Flight Trainer, Check Airman
Pro Air, Inc
Seattle, WA
05.1997 - 11.2000
- Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
- Promoted passenger and crew safety by complying with airline and federal aviation regulations.
- Offered answers to passengers' questions and resolved issues that arose during flights.
- Trained newly hired top talent to fill key positions and maximize productivity.
Education
Cosmetology/Esthetics College
University of Southern Indiana
Evansville, INSkills
- Goal-oriented approach
- Process and procedure optimization
- Systems and automation expertise
- Key account management
- Conflict resolution
- Lead generation strategies
- Contract management
- Trustworthiness and reliability
- Collaborative teamwork
- Interpersonal skills
- First aid and CPR certification
- Problem-solving abilities
- Computer proficiency
- Organizational capabilities
- Project planning and execution
- Effective communication
Affiliations
Amazon, train all employees in all work areas. Responsible for overseeing all training and training records as well as, covering all polices, procedures and Human Resource information. Responsible for employee evaluations at the end of their training. New hire training consisted of three 12 hour days.
Flight Manager Team. Worked on training manuals with the corporate office. Responsible for hire/termination of employees, flight training, and managed all aspects of 6 week training course . Handled issues quickly and accurately, producing satisfaction
Trained new hires under the 135 training manual and charters under the 91, including customer service goals, company policies and procedures
Standard Lead Flight Attendant: required to oversee aircraft responsibilities from catering, emergency equipment, amenities, and aircraft cleanliness
Check Airman: responsible to oversee flight attendant evaluations.
Flight Manager Team. Worked on training manuals with the corporate office. Responsible for hire/termination of employees, flight training, and managed all aspects of 6 week training course . Handled issues quickly and accurately, producing satisfaction
Trained new hires under the 135 training manual and charters under the 91, including customer service goals, company policies and procedures
Standard Lead Flight Attendant: required to oversee aircraft responsibilities from catering, emergency equipment, amenities, and aircraft cleanliness
Check Airman: responsible to oversee flight attendant evaluations.
References
References / Randy Bell, Former Owner/operator Artex Services 214-500-3206
Kristine Powell, Flight Attendant, One Sky Corporate Wings. 214-762-0795
Erin Warmus, Senior Realtime Trader. Tenaska Power Services co. 214-460-3801
Recognition and honors
Recognitions , Appointed by ProAir Corporate office to organize and supervise a demo flight for the Detroit Tigers (MLB) witch lead to a 2 year contract and became Supervisor of all of their flights. Arlington Independent School District Volunteer of the Year (2013) for Key Elementary Volunteer Work with the PTA: Grade Level Representative, 7thVP Community Service, 2 years of beautification and strong Community Involvement
Accountable time
- Family Manager/Household. 2003-2017 and 2023 to current. Paused career to focus on raising four children, managing all aspects of household logistics and child development. 2023-2025 Was special needs for one child.
Timeline
Supervisor
Amazon
01.2021 - 12.2023
AFE Outbound Problem Solve Customer Issues
Amazon
11.2017 - 01.2022
Crew Catering
Flex Jet Solutions
04.2002 - 08.2002
Corporate/Private Charter Flight Attendant
Bombardier Business Jet/ FlexJet Solutions
11.2000 - 11.2003
Lead Flight Attendant, Flight Trainer, Check Airman
Pro Air, Inc
05.1997 - 11.2000
Cosmetology/Esthetics College
University of Southern Indiana