Tradarrius Buckmon
Florence,AL
Summary
Seasoned Assistant Front Office Manager with background in hospitality and customer service. Possess strong skills in staff supervision, guest relations and operational management. Proven ability to improve efficiency of front office operations while maintaining high levels of guest satisfaction. Known for fostering positive work environment and motivating team members to excel.
Overview
7
7
years of professional experience
Work History
Assistant Front Office Manager
Rennissance Shoals Resort and Spa
Florence, Alabama
03.2022 - Current
- Developed and maintained a positive working environment, fostering team collaboration.
- Handled guest complaints and issues, ensuring satisfactory resolution and guest satisfaction.
- Coordinated room assignments, check-in and check-out processes and other guest services activities.
- Conducted regular staff meetings to update team on hotel policies, guest feedback, and objectives.
- Orchestrated staff meetings to maintain open communication and quickly address concerns.
- Developed strategies for improving customer satisfaction ratings.
Front Desk Agent
Residence Inn Marriott
Florence, Alabama
04.2018 - 01.2022
- Resolved customer complaints promptly and courteously.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Greeted, registered, and assigned rooms to hotel guests.
- Managed cash drawer responsibly throughout shift.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Answered phones, responded to inquiries, and took messages.
- Input and confirmed reservations for guests.
- Provided information about hotel amenities, services, and local attractions.
Education
High School Diploma -
Florence High School
Florence, ALSkills
- Customer service
- Complaint handling
- Front desk operations
- Cash handling accuracy
- Employee supervision
- Guest relations management
- New hire training
- Guest check-in and out procedures
Timeline
Assistant Front Office Manager
Rennissance Shoals Resort and Spa
03.2022 - Current
Front Desk Agent
Residence Inn Marriott
04.2018 - 01.2022
High School Diploma -
Florence High School
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