Trae Evans
Avondale,AZ
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Quality Assurance
Liquidity Services
08.2019 - 12.2023
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Enhanced overall efficiency of the quality assurance process by streamlining workflows and documentation.
Customer Care Representative
Realtor.com
06.2016 - 07.2019
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
Customer Solutions Advisor
Ring
05.2014 - 04.2016
- Enhanced customer satisfaction by effectively resolving complex issues and providing personalized solutions.
- Conducted regular trainings for new team members, ensuring they were well-equipped with product knowledge and problem-solving skills.
- Managed high-volume call queues while maintaining exceptional service quality and professionalism under pressure.
Education
High School Diploma -
Willow Canyon High School
Surprise, AZSkills
- Audit Compliance
- Teamwork abilities
- Data analysis
- Product knowledge
- Training and development
- Conflict resolution
- Time management
- Technical knowledge
- Customer Service
- Staff Supervision
Accomplishments
Business owner and graphic designer.
Promoted within 6 months of any position I have ever had.
Timeline
Quality Assurance
Liquidity Services
08.2019 - 12.2023
Customer Care Representative
Realtor.com
06.2016 - 07.2019
Customer Solutions Advisor
Ring
05.2014 - 04.2016
High School Diploma -
Willow Canyon High School
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