Trae Singleteary
Dallas,TX
Summary
Hardworking Network Administrator bringing 10 years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment. Strong knowledge of hand tool operation and safety measures. Expert in Micro Soldering and Cable Management. Excel in team leadership and innovative problem-solving, ensuring high-quality service delivery and client satisfaction. Adept at driving technological advancements and productivity, and efficient deployment of critical tech in public service.
Overview
9
9
years of professional experience
Work History
IT Support & Field Technician, Public Sector
Accoona Global
06.2023 - Current
- Manage and support network for the City of Ennis including all Government employees.
- Productivity Maximization (ex. Deployment of iPads for Firetrucks for mobility and efficiency, replacing Dell ToughBooks)
- Troubleshoot and maintain switches and servers for all clients.
- Travel on-site to perform repairs, cabling, desktop/laptop set-up.
- Point of contact for Ennis City Officials, 24/7 support.
ITCSD IT Technician – Level 3
Signet Jewelers Inc.
01.2022 - 06.2023
- Certified in Azure MS Endpoint InTune.
- Managed Active Directory, Bomgar, Citrix, ServiceNow, SCCM/Microsoft Endpoint Configuration Manager, InTune, MS Azure, and MS Office troubleshooting and repair.
- Configured office conference rooms, conducted project collaboration and management.
- Provided remote desktop support, hardware refresh, VPN management, and basic VMWare and SQL support.
Lead Repair Technician
Noetic Inc.
09.2019 - 12.2020
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Implemented preventive maintenance measures to decrease emergent issues.
- Collaborated effectively with international cross-functional teams to resolve escalated customer concerns promptly and professionally.
- Managed inventory archives and Repair department updates.
Manager & Lead Field Technician
Nerds To Go
07.2018 - 09.2019
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed network installations, data recovery, virus protection, and computer security.
- Controlled costs to keep business operating within budget and increase profits.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at client sites, including residential and commercial projects.
Manager & Lead Technician
UBreakiFix
10.2015 - 07.2018
- Managed and motivated employees to be productive and engaged in work, and served as an Regional Keyholder at 3 locations.
- Maintained professional, organized, and safe environment for employees and patrons.
- Increased sales volume by 13.7% within my first year as Manager.
- Performed weekly inventory counts to verify stock levels.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for customers.
Education
No Degree - Computer Science
University of Arkansas, Fayetteville
Fayetteville, ARHigh School Diploma -
Plano Sr High School
Plano, TX05.2011
Skills
- Micro Soldering
- Ultrasonic Cleaning
- Cable Management
- C Certification (MS Azure, O365, MS Endpoint Configuration, Entra ID)
- A Certification (GSX2 Apple Configuration Tools)
Timeline
IT Support & Field Technician, Public Sector
Accoona Global
06.2023 - Current
ITCSD IT Technician – Level 3
Signet Jewelers Inc.
01.2022 - 06.2023
Lead Repair Technician
Noetic Inc.
09.2019 - 12.2020
Manager & Lead Field Technician
Nerds To Go
07.2018 - 09.2019
Manager & Lead Technician
UBreakiFix
10.2015 - 07.2018
No Degree - Computer Science
University of Arkansas, Fayetteville
High School Diploma -
Plano Sr High School
Similar Profiles
Diksha SinhaDiksha Sinha
Senior Software Engineer at WiseTech Global (Formerly Blume Global)Senior Software Engineer at WiseTech Global (Formerly Blume Global)
SHYAM ADHIKARISHYAM ADHIKARI
Assistant General Manager at O.P. Jindal Global University-Jindal Global Business SchoolAssistant General Manager at O.P. Jindal Global University-Jindal Global Business School
Arzu AhmadzadaArzu Ahmadzada
Research&Analysis/Project Support Intern at Haber Global TV- Global Media ProductionResearch&Analysis/Project Support Intern at Haber Global TV- Global Media Production
Marlene AvinaMarlene Avina
Packaging at FastenalPackaging at Fastenal
Jesus UrribarriJesus Urribarri
Production Line Leader at Surge StaffingProduction Line Leader at Surge Staffing