Vijay Patel

• Assembled OCT Systems and Fiber trays with precision
• Calibrated OCT systems at test to ensure accurate results
• Troubleshooted faulty System
• Adhered to safety procedures and upheld quality standards at all times
• Collaborated with team to enhance assembly and testing processes

• Managed team of operations staff to ensure daily tasks were completed efficiently and accurately.
• Developed and implemented strategies to improve team productivity and meet department goals.
• Trained new team members on company policies, procedures, and best practices.
• Collaborated with other department leaders to streamline processes and improve overall operations.
• Replaced touch-sensitive digitizers and displays using official OEM parts to maintain warranty eligibility.
• Provided diagnostic estimates for repairs, tracking malfunctions and breakage to draft repair cost estimates.
• Inspected devices for signs of intentional or accidental damage to determine warranty eligibility.
• Backed up and restored user data to replacement devices, maintaining strict customer privacy protocols.
• Reset and restored mobile operating systems such to factory default settings to correct software-based faults.
• Provided advice to consumers on safety and reliability of third-party replacement parts.
• Applied external accessories such as screen protectors, skins and more.
• Installed replacement batteries, maintaining strict adherence to safety protocols to avoid overheating.
• Kept working areas clean, safe and stocked with appropriate equipment and supplies to meet expected shop and customer demands.
• Built extensive knowledge working with Android devices, Apple IOS devices, and Screen refurbish Equipment.
• Performed troubleshooting and repair for Almost all make of smart phone's.

Resolved technical issues and provided troubleshooting support to customers.

• Collaborated with cross-functional teams to identify and resolve complex technical problems.
• Documented and maintained detailed records of customer interactions and solutions.
• Installed, configured, and maintained hardware and software systems.
• Provided training and support to customers on new products and features.
• Determine cause of problem's evaluating it through systematic and schematic analysis
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Act as first point of contact for customers seeking technical assistance.
• Import InCharge of products
• Performed Quality Control supervision
• Performed troubleshooting and repair for basic phone and smart phone's

• Identify and resolve hardware issue and risk.
• Oversee all technical aspects of company and provide leadership and direction to technician team.
• Provide technician support and guidance to team members.
• Ensure projects are completed on time and within budget.
• Manage team of Technicians.
• Replaced touch-sensitive digitizers and displays using official OEM parts to maintain warranty eligibility
• Provided diagnostic estimates for repairs, tracking malfunctions and breakage to draft repair cost estimate
• Performed troubleshooting and repair for basic phone and smart phone's
• Performed soldering & de-soldering of BGA chip using rework station.

• Assisted senior technicians in troubleshooting and repairing technical issues.
• Performed routine maintenance tasks on equipment and systems.
• Documented all work performed and maintained accurate records.
• Followed safety protocols and procedures to ensure safe work environment.
• Provided excellent customer service and communication throughout service calls.
• Perform data backups and disaster recovery operations.
• Monitor and optimize Mobile performance.
• Install and configure basic mobile phone operating system
• Troubleshoot hardware and software issue of basic mobile phone.
• Assist user with device problem and questions.