Trae’Von Clavo
Humble
Summary
Results-driven Branch Manager with several years of comprehensive experience in financial services. Polished in managing the branch, promoting, and marketing branch products, and allocating funds. Deeply familiar with banking rules and regulations. Friendly, professional, dedicated to promoting and maximizing sales opportunities.
Overview
15
15
years of professional experience
Work History
Enterprise Rent A Car
Branch Manager
Houston
09.2021 - Current
- Managed daily operations for car rental services, ensuring seamless transactions and high customer satisfaction.
- Supervised staff to maintain exceptional customer service standards and drive positive customer experiences.
- Resolved customer complaints promptly, enhancing overall customer experience and fostering loyalty.
- Implemented inventory controls for fleet management and vehicle maintenance schedules.
- Coordinated training programs for new employees on company policies and procedures.
- Created employee schedules while delegating tasks to maximize staff efficiency.
Area Manager
Metro by T-Mobile
Hattiesburg
03.2018 - 09.2021
- Managed day-to-day operations, enhancing overall organizational functionality.
- Oversaw daily employee performance, ensuring compliance with established standards and guidelines.
- Tracked employee activities to confirm successful completion of assigned tasks.
- Scheduled employee hours and monitored timesheets for accuracy.
- Conducted regular meetings with employees to provide constructive feedback and support.
- Identified and addressed organizational or employee-related issues, implementing effective solutions.
- Liaised with senior officers to coordinate responses and report on ongoing issues.
- Created and delivered reports to senior officers while maintaining comprehensive meeting notes.
Night Auditor
Motel 6
Hattiesburg
06.2012 - 09.2018
- Tasks included, training new employees, scheduling wake up calls, ensuring a hot breakfast for guests, printing and delivering notes to guests, greeting, and checking in and out guests
- Maintained accurate records of guest accounts and billing information, ensuring efficient financial operations.
- Facilitated smooth guest check-ins and check-outs during overnight hours, enhancing overall guest experience.
- Tasks included, training new employees, scheduling wake up calls, ensuring a hot breakfast for guests, printing and delivering notes to guests
Event Manager
Hattiesburg Athletic Booster Club
Hattiesburg
08.2015 - 05.2018
- Purchased and verified inventory of food, drinks, and paper goods, restocking supplies after each game to ensure availability for concession services.
- Cleaned appliances and surfaces in concession stands to maintain hygiene and enhance customer experience before events.
- Cleaned football, baseball, and basketball concession stands before sports seasons to ensure readiness for events.
Store Manager
Cell Touch Communications
Hattiesburg
03.2016 - 03.2018
- Energized store environment, leading to increased customer engagement and sales
- Delivered excellent customer service by promptly identifying customer needs and providing effective solutions
- Communicate with customers about phone features and service plans
- Ability to multi-task and handle multiple priorities/customers effectively
- Perform inventory cycle counts and ensure shelves are adequately stocked
- Perform opening & closing tasks such as cleaning, balancing cash drawer, etc.
- Collaborated with co-workers to enhance morale and teamwork, creating a supportive workplace
Mobile Sales Consultant
Best Buy
Hattiesburg
02.2012 - 03.2015
- Sold diverse mobile products and services through a structured approach, enhancing knowledge of the latest mobile technology
- Provided expert advice on mobile plans and service options.
- Engaged customers using selling skills to create connected solutions while balancing high velocity and service quality
- Conducted demonstrations of mobile technology features and functionality.
- Assisted customers in selecting mobile devices and accessories.
Direct Care Worker
East Mississippi State Hospital
Meridian
06.2011 - 12.2013
- Facilitated personal care tasks including bathing, dressing, grooming, and eating
- Supported individuals in daily living activities, ensuring safety and comfort
- Managed home tasks such as meal preparation, grocery shopping, and cleaning
Education
Master of Sports Administration -
Belhaven University
Jackson, Mississippi12-2020
Bachelor of Science - Sports Coaching and Physical Ed. Double Minor, Sports Management and Psychology
University of Southern Mississippi
Hattiesburg, Mississippi05-2018
Associates of Arts -
Meridian Community College
Meridian, Mississippi05-2011
Skills
- Customer service and support
- Cash handling expertise
- Sales strategy development
- Management skills
- Coaching and mentoring
- Conflict resolution techniques
- Effective communication
- Time management strategies
- Data analytics proficiency
- Public speaking skills
- Task delegation abilities
- Employee training and development
Volunteer Experience
- Adopt a Street, Mu Gamma Lambada Chapter of Alpha Phi Alpha Fraternity, Incorporated
- Adopt a Senior Mentor, Da Scoop, LLC
- Coach, Dream Team Assn.
- Houston Food Bank
- Kids Meals
References
- Tony Reimonenq, Pastor, 601.325.4578
- Devonda Newsome, MSW, Social Worker, 662.260.2942
- Rashunda Ford, Manager, 228.623.9395
Organizations
- Alpha Phi Alpha Fraternity, Inc.
- Business Law Society
- Sports Law Society
Timeline
Enterprise Rent A Car
Branch Manager
09.2021 - Current
Area Manager
Metro by T-Mobile
03.2018 - 09.2021
Store Manager
Cell Touch Communications
03.2016 - 03.2018
Event Manager
Hattiesburg Athletic Booster Club
08.2015 - 05.2018
Night Auditor
Motel 6
06.2012 - 09.2018
Mobile Sales Consultant
Best Buy
02.2012 - 03.2015
Direct Care Worker
East Mississippi State Hospital
06.2011 - 12.2013
Master of Sports Administration -
Belhaven University
Bachelor of Science - Sports Coaching and Physical Ed. Double Minor, Sports Management and Psychology
University of Southern Mississippi
Associates of Arts -
Meridian Community College