Trae'Von Clavo
Enterprise Rent A Car
Humble,USA
15
years of professional experience
Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.
Work History
Branch Manager
4 Years 6 Months- Managed daily branch operations, ensuring efficiency and high customer satisfaction
- Supervised and developed staff to meet performance goals
- Resolved customer issues to improve retention and experience
- Oversaw fleet inventory and maintenance scheduling
- Created staff schedules and delegated responsibilities
- Developed and implemented strategic sales initiatives to enhance revenue growth and market share.
- Led daily branch operations, ensuring high levels of customer satisfaction and service excellence.
Area Manager
3 Years 6 Months- Tracked employee activities to confirm successful completion of assigned tasks.
- Led operational strategy to enhance customer experience across multiple locations.
- Developed and implemented training programs resulting in improved staff performance and service consistency.
- Scheduled employee hours and monitored timesheets for accuracy.
- Conduct regular meetings with employees to provide constructive feedback and support.
- Identified and addressed organizational or employee-related issues, implementing effective solutions.
- Liaised with senior officers to coordinate responses and report on ongoing issues.
- Created and delivered reports to senior officers while maintaining comprehensive meeting notes.
Night Auditor
6 Years 3 Months- Tasks included training new employees, scheduling wake up calls, ensuring a hot breakfast for guests, printing and delivering notes to guests, greeting and checking in and out guests
- Maintained accurate records of guest accounts and billing information, ensuring efficient financial operations.
- Facilitated smooth guest check-ins and check-outs during overnight hours, enhancing overall guest experience.
- Managed nightly financial audits and reconciliations, ensuring accuracy of all transactions.
Event Manager
2 Years 9 Months- Purchased and verified inventory of food, drinks, and paper goods, restocking supplies after each game to ensure availability for concession services.
- Cleaned appliances and surfaces in concession stands to maintain hygiene and enhance customer experience before events.
- Cleaned football, baseball, and basketball concession stands before sports seasons to ensure readiness for events.
- Designed event layouts and logistics for various athletic functions, ensuring seamless execution.
Store Manager
2 Years- Energized store environment, leading to increased customer engagement and sales
- Delivered excellent customer service by promptly identifying customer needs and providing effective solutions
- Communicate with customers about phone features and service plans
- Ability to multi-task and handle multiple priorities/customers effectively
- Perform inventory cycle counts and ensure shelves are adequately stocked
- Perform opening & closing tasks such as cleaning, balancing cash drawer, etc.
- Collaborated with co-workers to enhance teamwork, creating a supportive workplace
Mobile Sales Consultant
3 Years 1 Month- Sold diverse mobile products and services through a structured approach, enhancing knowledge of the latest mobile technology
- Provided expert advice on mobile plans and service options.
- Engaged customers using selling skills to create connected solutions while balancing high velocity and service quality
- Conducted demonstrations of mobile technology features and functionality.
- Assisted customers in selecting mobile devices and accessories.
Direct Care Worker
2 Years 6 Months- Facilitated personal care tasks including bathing, dressing, grooming, and eating
- Supported individuals in daily living activities, ensuring safety and comfort
- Managed home tasks such as meal preparation, grocery shopping, and cleaning
Education
MBA - Sports Management
Bachelor of Science - Sports Coaching and Physical Ed. Double Minor, Sports Management and Psychology
Associates of Arts - Liberal Arts
Skills
Customer service and support
Cash handling expertise
Sales strategy development
Coaching and mentoring
Branch operations management
Conflict resolution techniques
Effective communication
Time management strategies
Data analytics proficiency
Public speaking skills
Task delegation abilities
Employee training and development
Affiliations
- Alpha Phi Alpha Fraternity, Inc.
- Business Law Society
- Sports Law Society
Timeline
Branch Manager
Enterprise Rent A Car
09.2021 - 03.2026Read More
Area Manager
Metro by T-Mobile
03.2018 - 09.2021Read More
Store Manager
Cell Touch Communications
03.2016 - 03.2018Read More
Event Manager
Hattiesburg Athletic Booster Club
08.2015 - 05.2018Read More
Night Auditor
Motel 6
06.2012 - 09.2018Read More
Mobile Sales Consultant
Best Buy
02.2012 - 03.2015Read More
Direct Care Worker
East Mississippi State Hospital
06.2011 - 12.2013Read More
Belhaven University
MBA from Sports Management
Read More
University of Southern Mississippi
Bachelor of Science from Sports Coaching and Physical Ed. Double Minor, Sports Management and Psychology
Read More
Meridian Community College
Associates of Arts from Liberal Arts
Read More