Traighton McGovern
North Port,FL
Summary
Dynamic Broadband Technician with proven knowledge at JCE Co-op in network troubleshooting and customer service. Successfully enhanced client satisfaction through effective communication and swift issue resolution. Skilled in fiber optic and committed to fostering strong customer relationships, ensuring optimal performance and reliability in service delivery.
Overview
7
7
years of professional experience
Work History
Broadband Technician 2
JCE Co-op
Elizabeth, IL
09.2024 - 12.2025
- Installed and configured broadband equipment for residential and commercial clients.
- Conducted routine maintenance and troubleshooting on network systems to ensure optimal performance.
- Collaborated with team members to resolve technical issues swiftly and efficiently.
- Assisted customers with service inquiries, providing clear explanations of product features and benefits.
- Kept clients informed throughout the service process, effectively communicating technical information in layman''s terms as needed.
Manager/Waitor
Stella’s Cafe and Catering
Stockton, IL
12.2018 - 08.2024
- Implemented customer feedback systems, improving satisfaction and engagement levels.
- Oversaw daily operations, ensuring efficient service delivery and adherence to quality standards.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Education
High School Diploma - Fiber/Network Communications
Southwest Wisconsin Technical College
Fennimore, WISkills
- Customer service
- Fiber optic splicing
- Network troubleshooting
- Cable management
- Equipment installation and maintenance
- Customer relationship management
- Customer complaint resolution
- Complaint resolution
Accomplishments
Installed Fiber Optic for more than one town and city. Aswell as for commercial and industrial use.
Timeline
Broadband Technician 2
JCE Co-op
09.2024 - 12.2025
Manager/Waitor
Stella’s Cafe and Catering
12.2018 - 08.2024
High School Diploma - Fiber/Network Communications
Southwest Wisconsin Technical College