Summary
Overview
Work History
Education
Skills
Timeline
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TRAJON S. HAWKINS

Gilbert,AZ

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

3
3
years of professional experience

Work History

Real Estate Agent

HomeSmart
05.2022 - Current
  • Deliver exceptional service by greeting and serving customers in a timely, friendly manner
  • Communicate with clients to understand their property needs and preferences
  • Show residential properties and explained features, value, and benefits of available homes
  • Establish and maintain relationships with other real estate agents
  • Maintain connections with clients to encourage repeat business and referrals
  • Assist clients with finding and/or selling their homes
  • Find and nurture leads through various methods
  • Ensure contracts and forms are kept in order and delivered promptly.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.

Account Manager

Spot Freight
01.2023 - 08.2023
  • Educated clients on new products or services to increase customer engagement with brand.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Built relationships with customers and community to promote long term business growth.
  • Maintained current knowledge of evolving changes in marketplace.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Park Lead

Urban Air
10.2021 - 06.2022
  • Goodyear, AZ/Manchester, Trained employees on how to perform maintenance tasks and operate all equipment
  • Ensured the success of new staff by providing comprehensive on-the-job training
  • Recommended, implemented, and enforced policies for assigned areas of responsibility
  • Established policies and procedures for park operations
  • Inspected equipment each day before opening to ensure safety
  • Performed opening and closing duties for the facility
  • Trained employees on the cash register, attractions, and other duties
  • Hired and interviewed potential employees.

Buffalo Wild Wings
03.2021 - 10.2021
  • Maintained serving standards and followed all regulations while performing duties
  • Monitored food preparation or serving techniques to ensure that proper procedures are followed
  • Resolved customer concerns to ensure guests are satisfied with service
  • Promptly welcomed and greeted guests as they are seated
  • Ensured that customers are seated comfortably and that tables are clean and properly set
  • Communicated effectively with customers and colleagues
  • Took orders accurately
  • Managed monetary transactions.

Education

Bachelors - Business Administration

Colorado Christian University
Lakewood, CO
12.2020

High School Diploma -

Gilbert High
Gilbert, AZ
05.2018

Skills

  • Lead Follow-Up
  • Recruiting Clients
  • Issue Resolution
  • Account Management
  • Product and Service Sales
  • Staff Training
  • Staff Management
  • Guest Relations Management
  • Check Payment Processing

Timeline

Account Manager

Spot Freight
01.2023 - 08.2023

Real Estate Agent

HomeSmart
05.2022 - Current

Park Lead

Urban Air
10.2021 - 06.2022

Buffalo Wild Wings
03.2021 - 10.2021

Bachelors - Business Administration

Colorado Christian University

High School Diploma -

Gilbert High

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TRAJON S. HAWKINS