TraKemmia Elam
La Marque
Summary
Delivery Woman with 5+ years of combined frontline logistics and customer-service experience, skilled in team leadership and process improvement. Diagnoses route inefficiencies and pilots zone-based staffing to improve punctuality and throughput, while implementing proactive customer outreach and safety-focused preventive checks to reduce escalations and equipment downtime. Seeks to apply operational insight and people-focused coaching to strengthen on-time delivery, warehouse efficiency, and customer satisfaction in fast-paced distribution environments.
Overview
5
5
years of professional experience
2027
2027
years of post-secondary education
Work History
Delivery Woman
Amazon
LaMarque
08.2024 - Current
- Diagnosed recurring route delays by correlating time-of-day and stop density, proposing schedule adjustments that yielded noticeable improvements in punctuality.
customer service
WalMart
Kemah
08.2023 - 12.2024
- Introduced a proactive outreach process to inform customers of order exceptions, reducing escalations and improving perceived reliability.
- Coached peer agents on de-escalation techniques during high-volume shifts, sustaining team performance and preserving customer relationships.
- Partnered with store operations to clarify return policies at point-of-sale, minimizing follow-up contacts and strengthening in-store/customer alignment.
Warehouse Supervisor
Amazon
LaMarque
07.2021 - 10.2023
- Partnered with safety and maintenance teams to introduce preventive checks, reducing equipment downtime and sustaining steady processing rates.
- Designed and piloted a zone-based staffing model to balance workload peaks, improving throughput consistency and easing overtime pressure.
Education
Pharmacy -
Pharmacy College of the Mainland
Texas CitySkills
- Team Leadership
- Safety Compliance
- Time Management
Personal Information
Title: Pharmacy Technologist
Timeline
Delivery Woman
Amazon
08.2024 - Current
customer service
WalMart
08.2023 - 12.2024
Warehouse Supervisor
Amazon
07.2021 - 10.2023
Pharmacy -
Pharmacy College of the Mainland