TRAKINNA PETERSON
Grand Prairie,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Driver
Amazon Flex
01.2023 - Current
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Customer Service Representative
Tata Consultancy
01.2022 - 01.2023
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Accessing customer accounts and policy schedules.
- Providing customers with detailed information about insurance policies and products.
ASSITANT PROJECT MANAGER
PARA CONSTRUCTION
07.2017 - 01.2022
- Improved project efficiency by streamlining communication channels and implementing time-saving tools.
- Assisted in successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Facilitated smooth project handovers to clients by ensuring thorough documentation and comprehensive training sessions.
Education
High School Diploma -
Hilcrest High
Tuscaloosa, AL08.2007
Skills
- Punctual and Reliable
- Relationship Building
- Effective communication
- Computer Proficiency
- Critical Thinking
- Active Listening
- Ability to multitask
- Attention to detail
Timeline
Driver
Amazon Flex
01.2023 - Current
Customer Service Representative
Tata Consultancy
01.2022 - 01.2023
ASSITANT PROJECT MANAGER
PARA CONSTRUCTION
07.2017 - 01.2022
High School Diploma -
Hilcrest High
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