Summary
Overview
Work History
Education
Skills
Timeline
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Trakinna Peterson

Grand Prairie,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Administrative Assistant

Para Consulting Services
01.2023 - 03.2024
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Customer Service Representative

Tata Consultancy Services
01.2022 - 12.2023
  • Use exceptional customer service and interpersonal skills to answer calls regarding insurance products
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Receptionist

Expert Hands Automotive
07.2017 - 11.2022
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.

Education

High School Diploma -

Hilcrest High
Tuscaloosa, AL
08.2007

Skills

  • Excellent Time Management
  • Strong Computer Proficiency
  • Prioritization
  • Calm Under Pressure

Timeline

Administrative Assistant

Para Consulting Services
01.2023 - 03.2024

Customer Service Representative

Tata Consultancy Services
01.2022 - 12.2023

Receptionist

Expert Hands Automotive
07.2017 - 11.2022

High School Diploma -

Hilcrest High

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Trakinna Peterson