Summary
Overview
Work History
Education
Skills
Timeline
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Tralaishaia Fletcher

Shreveport,LA

Summary

Proven performer in high-pressure environments, demonstrated at FedEx with exceptional attention to detail and problem-solving skills. Excelled in package handling, reducing shipping errors, and enhancing team productivity. Known for maintaining workplace safety and cleanliness, I bring a track record of boosting efficiency and customer satisfaction.

Overview

6
6
years of professional experience

Work History

Package Handler

FedEx
08.2023 - 09.2024
  • Assembled, sealed, and loaded packages into correct trucks.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Followed verbal and written instructions to properly move and ship products.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.
  • Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
  • Stored and secured packages in designated areas to prevent damage and theft.
  • Communicated with supervisors about delays or other issues with shipments.
  • Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
  • Assisted supervisors in tracking inventory, ensuring accurate records and minimal discrepancies.
  • Supported quality control efforts, inspecting packages for damage and ensuring proper handling to maintain integrity.
  • Supported peak season demands by volunteering for extra shifts, ensuring no delays in package processing.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Maintained clean, orderly work environment free of hazards.

Package Handler

UPS
01.2021 - 08.2023
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.
  • Stored and secured packages in designated areas to prevent damage and theft.
  • Communicated with supervisors about delays or other issues with shipments.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Supported quality control efforts, inspecting packages for damage and ensuring proper handling to maintain integrity.

Customer Service Representative

Teleperformance
01.2019 - 11.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

C.E. Byrd High School
Shreveport, LA
05.2018

Skills

  • Warehouse Safety
  • Package unloading
  • Packaging
  • Workplace Cleanliness
  • Sorting Packages
  • Label Reading
  • Fragile item handling
  • Shipping and receiving
  • Maintaining equipment
  • Order picking and processing
  • Pallet Jack Operation
  • OSHA compliant
  • Freight Handling
  • Merchandise tracking
  • Material storage
  • Willing to Learn
  • Problem-Solving
  • Attention to Detail

Timeline

Package Handler

FedEx
08.2023 - 09.2024

Package Handler

UPS
01.2021 - 08.2023

Customer Service Representative

Teleperformance
01.2019 - 11.2020

High School Diploma -

C.E. Byrd High School

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Tralaishaia Fletcher