Tralisa Fields
Fate,Texas
Summary
Results-driven benefits professional with proven track record in managing benefit programs and assisting employees with benefit selections and claims. Known for fostering team collaboration and delivering reliable support in dynamic environments. Expertise in benefits administration and effective communication ensures high standards and exceptional results.
Overview
11
11
years of professional experience
Work History
Benefits Service Representative
VGS
10.2021 - Current
- Facilitated benefits enrollment processes for diverse employee populations.
- Provided expert guidance on benefit options, ensuring informed decision-making.
- Resolved complex benefits inquiries efficiently, enhancing customer satisfaction.
- Collaborated with HR teams to implement new benefits initiatives and policies.
Chat Manager
ContinuumGlobal
Dallas, TX
03.2022 - 11.2022
- Monitored team progress and enforced deadlines.
- Managed multiple chat channels, ensuring timely responses to customer inquiries and issues.
- Collaborated with management team to implement new work procedures or policies.
- Developed training programs for new team members, fostering a culture of continuous improvement.
Banking Customer Service Representative
Advanced Call Center Technologies Johnson City
Lancaster, TX
10.2020 - 07.2021
- Created friendly connections and developed rapport with customers by providing outstanding, personalized service.
- Referred unresolved customer grievances to designated departments for further investigation.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Chat Support Representative
Securus Technologies
Carrollton, TX
07.2018 - 01.2020
- Maintained understanding of company computer software, products and services.
- Answered customer questions and resolved concerns quickly to maximize satisfaction.
- Resolved customer inquiries through live chat, ensuring prompt and accurate assistance.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collaborated with cross-functional teams to enhance service delivery and improve user experience.
Customer Service Representative
ManpowerGroup
Irving, TX
11.2015 - 05.2016
- Refined and demonstrated excellent listening skills, asked probing questions, understood concerns and overcame objections.
- Scheduled and confirmed appointments.
- Obtained names and telephone numbers of potential customers from various sources, entering information into job-related software and word processing systems.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Education
High School Diploma -
Lancaster High School
Lancaster, TX05-2013
Skills
- Performance Monitoring
- Professionalism and integrity
- Policy interpretation
- Leading Team Meetings
- Complex Problem-Solving
- Customer Service
- Typing Proficiency
- Decision-making
- Delegation and supervision
- Excellent communication
Timeline
Chat Manager
ContinuumGlobal
03.2022 - 11.2022
Benefits Service Representative
VGS
10.2021 - Current
Banking Customer Service Representative
Advanced Call Center Technologies Johnson City
10.2020 - 07.2021
Chat Support Representative
Securus Technologies
07.2018 - 01.2020
Customer Service Representative
ManpowerGroup
11.2015 - 05.2016
High School Diploma -
Lancaster High School