Tralonda Miller
Fort Worth,TX
Summary
Observant Property Adjuster with 5 years of comprehensive experience investigating claims and determining correct amount of compensation for each case. Expertise in evaluating evidence such as photos and recordings to determine extent of damage. Proficient in calculating depreciation factors and replacement costs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Inside Property Adjuster
USAA
07.2022 - Current
- Improved claim resolution times by efficiently managing a caseload of property claims and conducting thorough investigations.
- Enhanced customer satisfaction by providing prompt, accurate, and empathetic responses to inquiries throughout the adjustment process.
- Streamlined documentation processes for more efficient claim handling, reducing overall timelines for closure.
- Collaborated with outside experts such as contractors and engineers to accurately assess property damages and determine repair costs.
- Interviewed insured, claimants and witnesses and requested official reports as part of investigations.
- Used Xactimate, Guidewire and Symbility to compile estimates for personal property and structure damage.
- Prepared sketch of floor plan and roofline and entered data into Xactimate to develop line-by-line item costs of damages.
Catastrophe Insurance Adjuster
State Farm
02.2020 - 07.2022
- Improved claim processing efficiency by conducting thorough inspections and accurate assessments of property damages.
- Expedited policyholder satisfaction by promptly addressing concerns and providing clear explanations of coverage and settlements.
- Enhanced team productivity by collaborating with fellow adjusters, industry experts, and contractors to resolve claims efficiently.
- Reduced fraudulent claims by meticulously investigating questionable cases and identifying inconsistencies in documentation or statements.
- Managed high volume caseloads while maintaining strict adherence to deadlines and quality standards for each claim processed.
Personal Property Adjuster
State Farm
08.2018 - 02.2020
- Improved claim resolution times by efficiently managing a caseload of property claims.
- Enhanced customer satisfaction by providing timely and empathetic communication throughout the claim process.
- Resolved disputes with policyholders, negotiating equitable settlements within policy guidelines.
- Mitigated potential fraud by thoroughly investigating suspicious claims and collaborating with law enforcement when necessary.
- Increased accuracy of damage estimates by utilizing advanced software programs for appraisal calculations.
Education
Bachelor of Science - Business Administration And Management
Texas Woman's University
Denton, TX05.2018
High School Diploma -
Dunbar High School
Fort Worth, TX06.2011
Skills
- Ethical Conduct
- Estimating Repair Costs
- Time Management
- Claims Analysis
- Organizational Skills
- Multitasking Abilities
- Critical Thinking
- Empathy and Compassion
- Property Damage Assessment
- Attention to Detail
- Decision-Making
Certification
- Licensed Adjuster - 5 years
Timeline
Inside Property Adjuster
USAA
07.2022 - Current
Catastrophe Insurance Adjuster
State Farm
02.2020 - 07.2022
Personal Property Adjuster
State Farm
08.2018 - 02.2020
Bachelor of Science - Business Administration And Management
Texas Woman's University
High School Diploma -
Dunbar High School
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