Doneisha Davis
Senior Claims Adjuster
Spring
Summary
Seeking to obtain; position to utilize my full range skills entry level administration. Determined to use outstanding communication and interpersonal skills that apply within. Considering the ability to inter-relate with people of all ages, and from diverse backgrounds. Career reflects reliability, competence and confidence underscored by personal commitment to professional standards of performance.
Property insurance professional prepared to bring substantial claims adjustment experience to new opportunity. Known for thorough investigations and fair settlements, contributing to organizational success. Committed to team collaboration and achieving results, with flexible approach to changing needs. Skilled in claims examination and customer relations, valued for attention to detail and reliability.
Overview
11
11
years of professional experience
Work History
Inside Property Adjuster
Allcat Claims
03.2024 - Current
- Conducted comprehensive reviews of coverage documents to ensure accurate interpretation of policy terms and conditions when determining coverage eligibility for each claim.
- Collaborated with outside experts such as contractors and engineers to accurately assess property damages and determine repair costs.
- Achieved high levels of accuracy in estimating repair costs by leveraging industry-standard software applications such as Xactimate or Symbility Mobile Claims Appraisal System.
- Improved claim resolution times by efficiently managing a caseload of property claims and conducting thorough investigations.
- Mitigated losses through timely on-site inspections, ensuring accurate damage assessments were conducted in accordance with company guidelines.
Independent Property Claims Adjuster
Crawford Adjusting
03.2022 - 07.2023
- Maintained strong partnerships with contractors, appraisers, and other professionals to accelerate the claim resolution process without compromising quality.
- Negotiated favorable settlements for clients while balancing the interests of both the insured party and the insurance company within established guidelines.
Independent Property Adjuster
The Littleton Group
05.2019 - 03.2022
- Improved settlement negotiations by developing strong relationships with policyholders, contractors, and attorneys.
- Assisted in dispute resolutions between policyholders and contractors by offering unbiased evaluations of property damages and repair estimates.
- Expedited emergency claims by being readily available during natural disasters or other catastrophic events.
HR Customer Service Rep.
Alight Solutions
09.2018 - 07.2019
- Assist Employees with benefits enrollment, payroll issues, and process claims
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Independent Auto Claims Adjuster
Alacrity Solutions
03.2017 - 01.2018
- Kept electronic claim files properly documented with accurate, clear and timely information and reports reflecting adjustment activities and substantiating any payments made.
- Affirmed or denied coverage of claims based on facts and policy terms and conditions, developing information necessary to make advance, partial and final payments when appropriate.
- Increased accuracy in estimates by utilizing industry-standard software tools for calculating repair costs based on collected data.
Hospital Security Officer/Shift Lead
Criterion Security
03.2015 - 02.2017
- Facilitated safety presentations and participated in staff meetings to educate hospital employees on current security policies and procedures.
- Coordinated routine fire drills for hospital staff to ensure preparedness in case of an emergency situation.
- Maintained detailed logs of daily activities, incidents, and actions taken during shifts as evidence in potential legal proceedings or investigations.
Education
Phlebotomist Certification - Phlebotomy Certificate Training
Springville Academy
01.2015
Associate of Applied Science - Allied Health
Houston Community College Coleman College for Health Science
01.2013
Skills
- Reliable, hardworking and responsible
- Committed and responsible work ethic
- Efficient at adjusting to new environments
- Proficient in conveying information clearly
- Effective team management
- Dedication to high-quality work
- Successful task execution
- Enthusiastic team contributor
Damage assessment expertise
Claims evaluation
Repair cost analysis
Timeline
Inside Property Adjuster
Allcat Claims
03.2024 - Current
Independent Property Claims Adjuster
Crawford Adjusting
03.2022 - 07.2023
Independent Property Adjuster
The Littleton Group
05.2019 - 03.2022
HR Customer Service Rep.
Alight Solutions
09.2018 - 07.2019
Independent Auto Claims Adjuster
Alacrity Solutions
03.2017 - 01.2018
Hospital Security Officer/Shift Lead
Criterion Security
03.2015 - 02.2017
Associate of Applied Science - Allied Health
Houston Community College Coleman College for Health Science
Phlebotomist Certification - Phlebotomy Certificate Training
Springville Academy