Summary
Overview
Work History
Education
Skills
Timeline
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Tralysia Dixon

Fort Worth,TX

Summary

Customer care ,Claims , Sales specialist with over 9 years of experience in resolving complex billing inquiries and enhancing customer satisfaction. Demonstrates expertise in data analysis, strategic planning, and process improvement, leading to streamlined payment processes and reduced errors. Known for creative problem-solving and fostering positive customer relationships, aiming to leverage skills in a dynamic environment.

Overview

10
10
years of professional experience

Work History

Senior Customer Specialist

BofA
01.2022 - Current
  • Resolved complex billing inquiries, improving customer satisfaction rates
  • Streamlined payment processes, reducing processing time and errors
  • Pioneered new approaches to resolve intricate billing challenges, fostering positive customer relationships
  • Introduced creative solutions for payment processing
  • Implemented data-driven strategies to address complex billing issues, enhancing customer satisfaction and streamlining payment processes
  • Analyzed complex billing data to identify trends, leading to improved customer satisfaction rates and streamlined payment processes
  • Developed creative solutions for intricate billing challenges, fostering positive customer relationships and enhancing payment efficiency
  • Meticulously reviewed and resolved complex billing inquiries, ensuring accuracy and contributing to increased customer retention rates
  • Educated customers about potential scams, empowering them to take proactive measures in protecting their personal information from unauthorized access or use.
  • Enhanced customer trust by promptly addressing their concerns regarding potential fraud incidents and providing recommendations for safeguarding their accounts.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Summarized all key information regarding investigation into detailed report for delivery to client.
  • Provided sales and marketing support through knowledge of targeted marketing and strategic sales.
  • Led and motivated sales team to meet and exceed sales goals.

Benefits Specialist

UHC
02.2015 - 12.2019
  • Analyzed data to guide strategic decisions, improving financial service efficiency
  • Implemented data strategies, enhancing client outcomes and decision-making
  • Conducted detailed data analysis, driving effective financial support strategies
  • Executed comprehensive data analysis, revealing actionable insights
  • Facilitated informed choices, improving client outcomes in financial services
  • Educated members on plan options, empowering them to make informed decisions about their healthcare coverage.
  • Improved customer satisfaction by addressing and resolving complex health benefit inquiries.
  • Achieved high customer retention rates through consistent follow-ups and proactive issue resolution efforts.
  • Conducted regular audits of processed claims to ensure compliance with established procedures and regulatory requirements, minimizing financial risk for the organization.
  • Provided exceptional customer service to patients by addressing inquiries and resolving issues related to their health insurance claims.
  • Managed high-volume caseloads while maintaining strict attention to detail in order to ensure successful processing of each individual claim submission.

Education

Business -

JSU
Jackson
12.2019

Skills

  • Data analysis
  • Customer relationship
  • Billing management
  • Strategic planning
  • Creative problem-solving
  • Financial reporting
  • Process improvement
  • Team leadership
  • Time management
  • Sales strategy
  • Client negotiation
  • Market research
  • Conflict resolution
  • Quality assurance
  • Performance metrics
  • Training facilitation
  • Customer engagement
  • Analytical thinking
  • Negotiation skills
  • Marketing strategy
  • Business analysis
  • Operational efficiency
  • Data visualization
  • Complaint handling
  • Customer satisfaction measurement
  • Call center operations
  • Email etiquette
  • Active listening
  • Adaptability and flexibility
  • Problem resolution
  • Decision-making
  • Relationship building
  • Follow-up skills
  • Quality control
  • Scheduling
  • Complaint resolution
  • Payment processing
  • De-escalation techniques
  • Paperwork processing
  • Professional telephone demeanor
  • Administrative support
  • Prioritization
  • Building rapport
  • Customer relationship management (CRM)
  • Product sales
  • Dispute resolution
  • Order processing
  • Stress management
  • Sales expertise
  • Technical support

Timeline

Senior Customer Specialist

BofA
01.2022 - Current

Benefits Specialist

UHC
02.2015 - 12.2019

Business -

JSU

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Tralysia Dixon