Summary
Overview
Work History
Education
Skills
Websites
Leadership Experience
Awards
References
Timeline
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Tram Mai Dao

Houston,TX

Summary

Highly skilled and A+ certified pharmacy technician with over 9 years of experience in the retail pharmacy industry. HEDIS Quality Advisor with a Bachelor of Science in Healthcare Administration and 2 years of experience in IntegraNet Health Inc. Exceptional communication, collaboration, critical thinking, and active listening abilities. Proficient in data analysis, quality improvement, and compliance. Seeking opportunity to leverage skills and knowledge to contribute to success of reputable healthcare organization. Passionate about volunteering and helping others in need.

Overview

10
10
years of professional experience

Work History

HEDIS Quality Advisor

IntegraNet Health
08.2022 - Current
  • Act as a liaison between patients, providers, facilities, and pharmacies to close gaps in Medicare insurance health plans
  • Advise and educate Providers and Care Coordinators in appropriate HEDIS measures following CMS guidelines
  • Assesses provider performance data to identify and strategies opportunities for provider improvement quarterly
  • Developed and maintained strong customer relationships, resulting in recurring and new business
  • Coordinate job tasks to ensure urgent due date, quality goals, and performance stars are met
  • Fluent in written and spoken English and Vietnamese; basic understanding of Spanish
  • Intermediate knowledge of Excel, Word, Microsoft Outlook, EMRs (E-clinical, Practice Fusion, and Prognosis) and willingness to learn any medical record abstraction tool
  • Hard-working, flexible and easy-going with the team
  • Conduct telephonic outreach and health coaching to members to support quality improvement, regulatory and daily healthcare basics
  • Collaborate on weekly projects with other professionals such as clinical pharmacists, data analyst, care managers, and providers
  • Perform other duties, tasks or special assignments relative to HEDIS measurements
  • Create report summaries and narratives to explain findings and further analysis needed, clearly express recommendations for action.

Certified Pharmacy Technician

DB Pharmacy Inc.
04.2014 - Current
  • Patience, perseverance, and active listening to understand customer needs and resolve issues
  • Assisted the pharmacist in filling over 100 prescriptions per day, ensuring accuracy and safety
  • Reliable and conscientious, handling 14,000+ orders annually
  • Handled insurance communications regarding claims, adjustments, and fraud
  • Verified insurance coverage, physician authorization, and processed payments for customers, reducing errors and delays
  • Provided customer service and answered questions from patients and doctors, earning high ratings and referrals.
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.

Education

Bachelor of Science - Healthcare Administration

University of Houston-Clear Lake
01.2022

Certified Pharmacy Technician -

01.2016

Associate of Science -

Lone Star College
01.2012

Skills

  • Quality assurance expertise
  • Continuous improvement strategies
  • Cross-Functional Teamwork
  • Corrective Action Implementation
  • Customer Focus Orientation
  • Performance Measurement Techniques
  • Data Analysis
  • Teamwork and Collaboration
  • Problem-Solving
  • Critical Thinking
  • Data Collection

Leadership Experience

  • 10 years teaching Vietnamese to children at a church and chapel (ages 6-12).
  • 7 years in Scouting and 5 years as a Girl Scout Leader.
  • Coordinated donations such as dry milk, cereals, and food for religious people in Vietnam.
  • Donated money and medicine to help the needy in Vietnam.
  • Volunteered to deliver medications to disabled and elderly people, including emergency situations.
  • Coordinated and delivered canned goods to low-income families in US.

Awards

  • Received annual bonus from my manager.
  • Received appreciation from patients in the form of gifts, cards, and more.

References

  • Katelyn Dang, 832-212-9747
  • Isabella Savarese, 323-674-5122
  • Carla Santos, 832-703-8689

Timeline

HEDIS Quality Advisor

IntegraNet Health
08.2022 - Current

Certified Pharmacy Technician

DB Pharmacy Inc.
04.2014 - Current

Bachelor of Science - Healthcare Administration

University of Houston-Clear Lake

Certified Pharmacy Technician -

Associate of Science -

Lone Star College

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Tram Mai Dao