Open To Work
Tramaine Coates
Customer Service
Daytona Beach,FL
Work Preference
Summary
Dedicated Customer Service Representative with extensive experience in high-volume contact centers, excelling in benefits investigations, claims resolution, and patient financial counseling. Recognized for professionalism and consistently exceeding performance metrics while effectively managing complex inquiries with accuracy and empathy.
Overview
11
11
years of professional experience
3
3
Certification
Work History
Customer Care Representative
Randstad/Alight
Daytona Beach
10.2023 - 10.2025
- Managed 50-70 inbound and outbound calls daily in a fast-paced contact
center, conducting benefits investigations and claims assistance - Delivered accurate and timely support by researching and resolving benefit questions, claim discrepancies, and coverage inquiries while maintaining compliance with HIPAA and company policies.
- Documented all member interactions, claim updates, and case resolutions in multiple support systems to ensure data accuracy and integrity across records.
- Provided personalized guidance to Medicare.
Produce Associate
Walmart
Prairie du Chien
04.2019 - 10.2023
- Ensured 100% product freshness and quality compliance through regular
inspections, stock rotation according to FIFO standards, and removal of
unsellable items. - Executed daily restocking and merchandising tasks with speed and
accuracy, reducing product waste and shrink by approximately 10–15%
through effective rotation and monitoring
Dietary Aide
Good Samaritan Society
Lodi
10.2018 - 02.2019
- Assisted with meal preparation and service for 60 residents per shift,
ensuring accurate documentation of meal distribution and dietary compliance
to support resident health and satisfaction. - Performed custodial and floor maintenance tasks, achieving a 75%
improvement in inventory accuracy and operational efficiency by tracking
completed projects and supplies used.
Dietary Aide
Cross Road Care Center
Waupaca
01.2018 - 04.2018
- Prepared and delivered 60 meal trays per shift, ensuring accuracy, dietary
compliance, and adherence to health and safety standards.
Outside Lawn and Garden Associate
Lowe's Home Centers LLC
Ormond Beach
04.2017 - 10.2017
- Operated forklifts and other material-handling equipment to safely and
efficiently move 40 pallets of merchandise per shift, ensuring compliance with
workplace safety standards. - Assisted customers with product selection and large-order fulfillment,
accurately collecting and processing order details to achieve 100% order
accuracy.
Cap Team 2
Walmart
Daytona Beach
04.2015 - 02.2017
- Stocked merchandise and organized displays, achieving 100% inventory
accuracy through accurate documentation of stock levels, pricing updates,
Skills. - Collaborated with team members to complete 90% of tasks per shift on time,
supporting store deadlines and operational standards. - Managed time-sensitive tasks and prioritized daily activities to ensure
smooth retail operations during high-volume periods.
Education
Fourth year - Psychology
Grand Canyon University
11.2025
Coursework - Physical Therapy
Miami Dade College
01.2015
High School Diploma -
High School
Miami, FL06.2012
Skills
- Inbound Call Handling
- Outbound Calling
- Contact Center Experience
- Claims Assistance
Certification
- HIPAA Compliance Training Certification, Coursera, 11/01/23
- Healthcare Customer Service Representative (HCSR), Coursera, 11/01/23
- Microsoft Office Specialist (MOS), Coursera, 11/01/23
Personal Information
Title: Customer Service Representative
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Care Representative
Randstad/Alight
10.2023 - 10.2025
Produce Associate
Walmart
04.2019 - 10.2023
Dietary Aide
Good Samaritan Society
10.2018 - 02.2019
Dietary Aide
Cross Road Care Center
01.2018 - 04.2018
Outside Lawn and Garden Associate
Lowe's Home Centers LLC
04.2017 - 10.2017
Cap Team 2
Walmart
04.2015 - 02.2017
Fourth year - Psychology
Grand Canyon University
Coursework - Physical Therapy
Miami Dade College
High School Diploma -
High School