Tramaine Floyd
Brooklyn,NY
Summary
Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions. Results-driven professional in retail sales, known for high productivity and efficient task completion. Well-versed in customer service, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration.
Overview
10
10
years of professional experience
Work History
Shoes Associate
Nordstrom Rack
Manhattan, New York
05.2025 - Current
- Assisted customers in selecting suitable footwear and accessories.
- Maintained organized shoe displays and ensured cleanliness throughout the department.
- Processed sales transactions accurately and efficiently at the register.
- Resolved customer inquiries and provided product information consistently.
- Collaborated with team members to restock inventory on the sales floor.
- Implemented visual merchandising standards to enhance product presentation.
- Trained new associates on store policies and customer service techniques.
- Monitored stock levels and communicated needs to management effectively.
- Maintained a clean and organized workspace at all times.
- Greeted customers and answered questions about products.
- Organized backroom storage areas to maximize space efficiency.
- Inspected returned shoes for defects before restocking them onto shelves or placing them into clearance bins.
- Performed daily inventory checks to ensure accurate stock levels.
- Handled cash register operations efficiently during peak business hours.
- Participated in regular staff meetings to discuss upcoming promotions and strategies for increasing revenue.
- Provided customer service on the sales floor, including ringing up purchases, resolving customer issues, and responding to inquiries.
- Followed all safety procedures when handling boxes of shoes and other merchandise items.
- Stocked shoes in proper sizes and colors as per store standards.
- Restocked shoe styles throughout the day as needed to maintain adequate supply of items for sale.
Bike Mechanic
Citi Bike
Manhattan, New York
05.2023 - 07.2025
- Diagnosed mechanical issues on Citi Bike fleet for efficient repairs.
- Performed routine maintenance checks on bicycles to ensure safety and reliability.
- Repaired and replaced bike components using specialized tools and equipment.
- Assisted customers with bike-related inquiries and provided technical support.
- Collaborated with team members to streamline repair processes and workflows.
- Maintained organized work areas, ensuring tools and parts were readily accessible.
- Trained new mechanics on best practices for repairs and customer service.
- Monitored inventory levels of bike parts and ordered supplies as needed.
- Diagnosed mechanical issues through visual inspection of the bicycle.
- Maintained a clean work environment by following safety protocols while repairing bikes.
- Adjusted, lubricated and repaired bicycles.
- Ordered necessary replacement parts for bicycles based on customer needs or market demand.
- Organized inventory of spare parts according to type, size and availability.
- Tested newly assembled bikes for proper operation before delivering them to customers.
- Repaired flat tires using specialized tools such as tire levers, patch kits.
- Assisted customers in selecting appropriate accessories for their bicycles.
- Inspected bikes for wear and tear, identified problems and replaced worn parts.
Cook
McDonald's Restaurant
Brooklyn, NY
06.2022 - 04.2023
- Maintained cleanliness and organization in the kitchen and dining areas.
- Prepared food items according to standardized recipes and quality guidelines.
- Operated kitchen equipment, including fryers and grills, following safety protocols.
- Collaborated with team members to ensure timely food preparation during peak hours.
- Stocked ingredients and supplies to support uninterrupted kitchen operations.
- Monitored food temperatures and ensured compliance with health regulations.
- Provided excellent customer service by addressing inquiries and special requests promptly.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Followed established procedures and requirements for safe food handling, storage and service.
Teacher's Assistant
Launch charter School
Brooklyn, New York
05.2018 - 02.2021
- Assisted teachers in preparing classroom materials and resources.
- Supported students with diverse learning needs during lessons.
- Managed classroom behavior and maintained a positive learning environment.
- Organized and maintained educational supplies and classroom organization.
- Collaborated with staff to develop inclusive lesson plans for all students.
- Supervised children and participated with children in activities.
- Prepared lesson materials, bulletin board displays, exhibits, and demonstrations to assist teachers in classroom preparation.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
- Distributed textbooks, workbooks, papers, and pencils to students.
Sales Associate
Burlington Coat Factory Department Store
Brooklyn , Ny
09.2016 - 02.2018
- Assisted customers in locating desired merchandise on the sales floor.
- Organized and restocked merchandise to maintain store presentation standards.
- Operated cash register and processed transactions efficiently for customer purchases.
- Collaborated with team members to enhance customer service experiences.
- Advised customers on product features, promoting informed purchasing decisions.
- Maintained cleanliness and organization of sales floor and fitting rooms.
- Engaged with customers to resolve inquiries and provide assistance promptly.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Greeted customers and provided exceptional customer service.
- Participated in inventory management, ensuring accurate stock levels in store.
Education
High School Diploma -
Abraham Lincoln High School
Brooklyn, NY06-2016
Skills
- Visual merchandising
- Customer service
- Sales transactions
- Inventory management
- Product knowledge
- Parts ordering
- Problem solving
- Cash handling proficiency
- Store maintenance
Timeline
Shoes Associate
Nordstrom Rack
05.2025 - Current
Bike Mechanic
Citi Bike
05.2023 - 07.2025
Cook
McDonald's Restaurant
06.2022 - 04.2023
Teacher's Assistant
Launch charter School
05.2018 - 02.2021
Sales Associate
Burlington Coat Factory Department Store
09.2016 - 02.2018
High School Diploma -
Abraham Lincoln High School