Tramaine Harris
Philadelphia,PA
Summary
Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment.
Overview
21
21
years of professional experience
Work History
Medical Receptionist
Temple Health
07.2015 - Current
- Performed various administrative tasks by filing, copying and faxing documents.
- Registered and verified patient records before triage with most up-to-date information.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Completed patient referrals to other medical specialists.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Printed prescription requests and queries in compliance with practice protocol.
- Prepared and processed patient referrals and transfer requests.
Customer Service Associate
Wawa
08.2019 - 02.2023
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Created and maintained detailed database to develop promotional sales.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Provided training and support to new associates to help provide high-quality customer service.
- Protected products from damage by using proper packaging and bagging techniques.
Certified Nursing Assistant
Holy Redeemer Hospital
01.2006 - 05.2017
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Transported patients between rooms and appointments or testing locations.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Documented patient information and care activities in electronic health record.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Certified Nursing Assistant
EDGEHILL NURSING AND REHABILITATION
02.2002 - 10.2006
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Transported patients between rooms and appointments or testing locations.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Maintained accurate and thorough documentation of therapy session outcomes to track patients' progress towards treatment goals.
Education
Certification - Certified Nursing Assistant
Professional Nursing Service Traing Center Inc
Philadelphia, PA01.2002
High School Diploma -
University High School
Philadelphia, PA06.1995
Skills
- Payment Scheduling and Collection
- Office Coordination
- EHR Software
- Critical Thinking
Timeline
Customer Service Associate
Wawa
08.2019 - 02.2023
Medical Receptionist
Temple Health
07.2015 - Current
Certified Nursing Assistant
Holy Redeemer Hospital
01.2006 - 05.2017
Certified Nursing Assistant
EDGEHILL NURSING AND REHABILITATION
02.2002 - 10.2006
Certification - Certified Nursing Assistant
Professional Nursing Service Traing Center Inc
High School Diploma -
University High School
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