Tramaine L Jones
Brooklyn,NY
Summary
Experienced professional offering comprehensive support to senior executives with unwavering integrity and a proven track record of maintaining confidentiality. Customer service expertise in effectively addressing and resolving customer issues, emphasizing team collaboration and achieving positive outcomes. Recognized for reliability, adaptability, excellent communication, and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Call Monitor
Department of Environmental Protection
11.2023 - Current
- Responsible for Monitoring calls for over 40 call Center Representatives to ensure that the Reps are being Professional & Courteous to Customer’s.
- Utilize UMAX Front Office to review Accounts to ensure that the Reps are providing correct Information to the Customer’s.
Billing Analyst
Department of Environmental Protection
05.2010 - 10.2023
- Maintains records related to water & sewer billing utilizing UMAX, BAPS and other automated Systems by recording changes in ownership, billing method, property characteristics and descriptions, meter/frontage data and other information.
- Performs moderately complex work related to the review of records for small residential and commercial accounts to determine accuracy of information and conformity with established policy and procedures, utilizing manual and automated systems.
- Performs moderately complex mathematical computation as required to calculate or determine the accuracy of charges for small and large residential properties.
- Review customer Accounts for billing accuracy, as it pertains to Title Read & Flat Rate Title Reconciliation billing request, Theft of Service (TOS), Election of Metered Billing (E.O.M.B), Service Line Protection (SLP) and Denial of Access (D.O.A).
- Explain and evaluate eligibility for programs (small and large residential properties). Processes related forms, and applications and update records accordingly.
- Prepares correspondence in response to customer inquiries or as required to provide notice, utilizing information obtained from the Bureau’s records.
- Performs other tasks as may be assigned, such as special projects with moderate and complex levels of difficulty and sensitive deadlines.
- Assist with the training of new Employee’s.
Accounting Supervisor
Office of Child Support
03.2008 - 11.2009
- Supervised a total of twelve staff consisting of Bookkeepers I & II, data entry clerks and clerical Aides.
- Monitored staff’s time and leave, canvas staff to attend training.
- Approved weekly timesheets in Auto-time.
- Reviewed daily rejects in ASSETS to ensure that checks from monies rejected are pulled & void by the New York Processing Center.
- Monitored the reconciliation of collections, the payments deposited by the State Processing Center with the payments posted (applied) in CSMS.
- Monitored the deposits of the Office of Payroll Administration (OPA) payroll deductions checks that are received by the accounting department for deposits.
- Overseen the reconciliation of printed checks issued to child support recipients against data input documents.
- Ensured that all state dated disbursements are entered on CSMS (Batch 85). Oversee the Bank Reconciliation.
- Ensure that all fiscal (money) transactions entered on CSMS are completed and entered correctly.
Accounts Payable-Financial Analyst
Administration for Children Services
10.1999 - 03.2008
- Tracked in attendance sheets for child care providers to receive their monthly stipend in the ACCIS database.
- Processed payments for the Child Care Food Program (CACFP).
- Validated W-9’s in Fiscal Management System (FMS) to ensure that providers will receive payment.
- Processed CAPS payments in FMS as well as OR’s for emergency payments to various agencies to meet payroll.
- Reviewed accounts invoices and validated invoice information against procurement documents.
- Processed payment vouchers using the City’s Financial Management System (FMS).
- Trained staff to prepare and voucher invoices in the Fiscal Invoice Tracking System.
Education
Business Management
New York Technical College
Brooklyn, NYSkills
- Compliance monitoring
- Coaching and feedback
- Teamwork
- Knowledge of FMS
- Demonstrate Excellent Communication
- Strong work ethic and dependable
- Attention to detail
- Reliability
- Record keeping
- Task prioritization
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Paid sick leavePaid time offHealthcare benefitsWork from home optionTimeline
Call Monitor
Department of Environmental Protection
11.2023 - Current
Billing Analyst
Department of Environmental Protection
05.2010 - 10.2023
Accounting Supervisor
Office of Child Support
03.2008 - 11.2009
Accounts Payable-Financial Analyst
Administration for Children Services
10.1999 - 03.2008
Business Management
New York Technical College
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