Tramaine McFarland
Rochester,NY
Summary
Experienced Customer Service Representative at Wegmans, skilled in problem-solving and customer care. Proven team player with a positive attitude, adept at building rapport with clients for customer satisfaction and company success. Articulate, enthusiastic, and results-oriented professional with a passion for relationship-building, partnership cultivation, and business growth.
Overview
9
9
years of professional experience
Work History
People Inc
- Company Overview: known for people with disabling conditions or other special needs have the supports they need to participate and succeed in an accepting society.
- In the job I would take care, feed, bathe, take residence to doctor appointments, and also med pass.
- I have also worked for a company called “People Inc”
Service Team Leader
Wegmans
Rochester, NY
02.2016 - Current
- Engaged with customers through various communication channels.
- Served as a customer service representative at Wegmans, excelling in problem-solving and customer care.
- Supervised daily operations, ensuring team adherence to service standards and quality expectations.
- Trained new team members on customer engagement techniques and product knowledge.
- Coordinated scheduling and workflow, optimizing staffing levels to meet business needs.
- Implemented process improvements that streamlined service delivery and reduced wait times.
- Monitored inventory levels, collaborating with management to maintain stock availability for customers.
- Fostered a positive team environment through effective communication and collaboration strategies.
- Encouraged service members to provide meaningful service to customers and successfully complete shifts.
- Displayed professionalism when interacting with children, families, partners, fellow team members, managers and other program members.
- Executed action plan to monitor development and progress of participants.
- Developed and integrated organized icebreakers, team builders, service training and reflection.
- Closely supervised team and volunteers to uncover needs and improve quality of services offered.
- Maintained regular communication with program participants and associates to promote future initiatives, organize new projects and share program achievements.
Education
High School Diploma - undefined
Northeast College Preparatory High School
Rochester, NY06.2017
Skills
- Problem solving
- Communication Skills
- Active listening
- Leadership
Personal Information
SKILLS
- Empathy
- Time management
Timeline
Service Team Leader
Wegmans
02.2016 - Current
People Inc
High School Diploma - undefined
Northeast College Preparatory High School