Tramaya Brown
Hollywood,FL
Summary
Compassionate and dedicated Behavioral Health Technician with experience supporting clients in a detoxification and
behavioral health setting. Combines behavioral health expertise with over 12 years of experience as a certified high
school mathematics teacher, bringing strong skills in behavior management, crisis intervention, communication,
documentation, and client support. Proven ability to build rapport, maintain safety, and collaborate effectively with
multidisciplinary teams to promote positive outcomes.
Overview
1
1
Certificate
17
17
years of professional experience
4015
4015
years of post-secondary education
Work History
Behavioral Health Technician
Sunrise Detox Center
Fort Lauderdale, FL
06.2023 - 05.2026
- Monitor client behavior and maintain a safe, therapeutic environment.
- Document client observations, behaviors, and progress accurately and timely.
- Assist clients with daily living activities and treatment goals during detoxification and recovery.
- Respond to behavioral crises using approved de-escalation and intervention techniques.
- Collaborate with nurses, counselors, and other healthcare professionals to support client care and treatment plans.
- Observe and report changes in client condition to the treatment team.
Customer Service Representative
Conversions Media Group
Lauderhill, FL
06.2021 - 06.2023
- Managed high-volume inbound and outbound communications while maintaining accurate customer information and detailed records.
- Assisted customers with inquiries and resolved issues promptly.
- Collaborated with admissions, finance, and academic teams to ensure accurate communication and smooth transitions throughout the enrollment process.
- Built rapport with individuals from diverse backgrounds and provided clear, compassionate, and professional support.
- Utilized multiple software platforms and databases to enter, access, update, and verify information.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
High School Mathematics Teacher
Broward County Public Schools
Fort Lauderdale, FL
01.2009 - 06.2021
- Planned and delivered instruction in Algebra and Geometry aligned with state curriculum standards.
- Assessed student performance through quizzes, tests, assignments, and ongoing evaluations.
- Implemented diverse teaching strategies to support varying learning styles and academic needs.
- Maintained classroom management and fostered a positive learning environment.
- Collaborated with parents, administrators, and faculty to promote student success.
- Prepared students for standardized testing and academic achievement through targeted instruction.
Tax Preparer
Platinum Tax, LLC
Fort Lauderdale, Florida
11.2012 - 04.2015
- Prepared individual and business tax returns accurately and efficiently.
- Reviewed client financial records to ensure compliance with tax regulations.
- Assisted clients in understanding tax liabilities and deductions available.
- Communicated with clients to gather necessary financial information for filings.
- Stayed updated on changes in tax laws and regulations affecting clients' returns.
- Filed electronically through approved software programs.
- Collaborated with team members to address complex tax issues and queries.
- Maintained accurate records of all client transactions and filings.
Education
Master of Business Administration -
Nova Southeastern University
Davie, FLBachelor of Science - Accounting
Florida A&M University
Tallahassee, FLSkills
- Behavioral Health SupportCrisis
- Intervention & De-escalationClient
- Observation & Monitoring
- Substance Abuse Treatment Support
- Therapeutic Communication
- Documentation & Record Keeping
- Conflict Resolution
- Customer Service Excellence
- Team Collaboration
- Computer Proficiency
Certification
Florida Professional Educator Certificate – Mathematics, Grades 6–12
Timeline
Behavioral Health Technician
Sunrise Detox Center
06.2023 - 05.2026
Customer Service Representative
Conversions Media Group
06.2021 - 06.2023
Tax Preparer
Platinum Tax, LLC
11.2012 - 04.2015
High School Mathematics Teacher
Broward County Public Schools
01.2009 - 06.2021
Master of Business Administration -
Nova Southeastern University
Bachelor of Science - Accounting
Florida A&M University
Technical And Professional Skills
Title: Field Care Coordinator