Summary
Overview
Work History
Education
Skills
Career Objective
References
Timeline
Generic

Tramecia Walker

Oakland,TN

Summary

Motivated Team Lead with strong leadership and planning abilities. Committed to delivering high-quality products on tight schedules. Skilled in monitoring, training, and motivating employees to improve skills and meet challenging targets. Successful track record of developing and managing strong teams through proactive training and issue management.

Overview

11
11
years of professional experience

Work History

Team Lead

Fedex Express
Memphis, TN
08.2013 - Current
  • Carry out regular safety checks on machinery prior to operation.
  • Adjust machine settings to complete tasks accurately.
  • Maintain records of completed work and production data including volume produced and time required for each task.
  • Record production information such as quantities produced and materials used on daily logs.
  • Managed inventory control processes including receiving shipments, verifying contents against orders, storing materials safely in designated areas.
  • Assisted in the loading and unloading of materials from trailers using appropriate tools or equipment such as forklifts or pallet jacks.
  • Assisted workers with lifting heavy objects onto conveyor belts or other production lines using hoists or other lifting devices.
  • Transported materials between work sites in a safe manner while complying with all applicable traffic laws.
  • Adhered to strict safety protocols when operating machinery in accordance with OSHA regulations.

Call Center Team Leader

Pizza Hut
Memphis, TN
06.2024 - 08.2024
  • Monitored incoming calls, emails, and chat messages for quality assurance purposes.
  • Analyzed customer feedback surveys to identify areas of improvement.
  • Facilitated communication between team members and management personnel.
  • Maintained up-to-date knowledge of products, services, policies, and procedures.
  • Identified opportunities for process improvements within the call center department.
  • Developed and implemented strategies to improve customer satisfaction ratings.
  • Resolved escalated customer inquiries in a timely manner.
  • Managed day-to-day operations within the call center environment.
  • Ensured compliance with all applicable regulations regarding customer privacy and data security.

Education

High School Diploma -

Whitehaven High School
Memphis, TN
05-2008

Phlebotomy

Concorde Career College
Memphis, TN

Skills

  • Trend tracking
  • Regulatory Compliance
  • Schedule Management
  • Production Monitoring
  • Performance monitoring
  • Human Resources Management
  • Operations Management
  • Invoice Verification
  • Workplace Safety
  • Coaching and Mentoring

Career Objective

  • Phlebotomy Technician looking for an opportunity to apply my compassion for people and strong work ethic in an established business's look forward to improving patient outcomes and collaborating with other patient-centered staff.

References

References available upon request.

Timeline

Call Center Team Leader

Pizza Hut
06.2024 - 08.2024

Team Lead

Fedex Express
08.2013 - Current

High School Diploma -

Whitehaven High School

Phlebotomy

Concorde Career College

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Tramecia Walker