Supervises driver dispatching, route planning and vehicle tracking Quickly determined locations and needs of hourly callers to accurately send for assistance
Schedules and dispatches daily roadside assistance calls based on caller locations and available employees
Protects the company reputation and built a loyal client base by working relentlessly to resolve problems and improve customer satisfaction
Continuously moved and unpacked pounds of packages, maintaining efficiency and accuracy for long shifts
Directs investigations to verify and resolve customer or shipper complaints
Maintains updated and detailed records of calls in physical and electronic databases
Complies with safety, health and environmental regulations as prescribed by law
Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations
Protected materials for transport by correctly packaging products in boxes and crates
Youth Leader
Faithworld Family Worship Center
02.2019 - Current
Organized group activities and outings for youth and led weekly Bible study meetings
Maintained good relationships with parents through regular communication and active participation in planned activities
Collaborated with youth pastors to establish program objectives and achieved outcome goals by devising effective strategies
Engaged youth by following, implementing and assisting in creating lesson plans
Provided counseling to students with spiritual and personal issues and maintained relationships with students
Addressed developmental needs of youth
Educated young people about strategies for driving discussions and promoting social changes
Building partnerships with related organizations to develop support and gain greater attention for important issues
Manager/Truck
GardaWorld Security
12.2021 - 12.2024
Resolving issues
Finding solutions
Overcoming challenges
Education
High School Diploma - undefined
Proviso East High School
Maywood, IL
05.2013
Skills
Public Speaking, Dedication, Crisis Management, Equipment and Package Care, Team-Building, Training and Development, Teamwork, Multi-Tasking, Customer Service, Effective Communication
Certification
Certified Unarmed & Armed Security, Security Training Center - July 2020